Following a full refurbishment of our hotel, bar and restaurant we are seeking a friendly, hardworking person to join our reception team. We are seeking someone that thrives on customer service, and who is willing to go the extra mile to ensure the best possible stay for our guests.
MUST be over 18 years of age and MUST have receptionist experience
Shifts are 7am - 2pm or 2pm to 10pm including weekends. Candidates MUST be willing to work Saturday and Sunday 2-10 shifts .
The role involves covering other shifts (which may include night porter shifts for holiday cover) and maybe doing extra hours per business requirements.
Overview of duties:
Welcome guests and takes care of them from their arrival through to departure.
Help encourage customer loyalty by developing friendly, personalised relationships.
Anticipate guests needs and take them into consideration.
Handle any guest complaints and/or remarks; provide a response as soon as possible.
Inform guests about the formalities, any special conditions relating to their stay and the services available, e.g breakfast timing, restaurant opening times etc.
Pass on information as necessary to other departments (restaurant staff, housekeeping, managers etc) and to other members of the front desk team.
Ensure that all guest documentation is up-to-date and available
You must posses excellent communication skills, be able to work as part of a team as well as on your own initiative.
Must have an excellent telephone manner.
We are looking for people with the right attitude towards hospitality, happy smiley people with the eye for detail who will ensure our guests and clients have a memorable stay with us no matter which area of our team you work in.
Previous experience is essential, but full training on our systems will be provided.
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The successful candidate will enjoy a number of benefits to include:
Full support from an experienced team.
50% off meals
Competitive salary dependant on experience
Up to 28 days annual leave per year (based on 5 days per week)
Be part of a busy reception and thriving hotel business
Job Type: Part-time & Full-time
Job Types: Full-time, Part-time, Permanent
Pay: £10.00-£12.21 per hour
Benefits:
* Employee discount
* Flexitime
* On-site parking
Work Location: In person