Main area Surgical Grade NHS AfC: Band 3 Contract Permanent: At The Dudley Group, we understand the benefits of offering a range of flexible working options from day one of employment to support both employees and the Trust. Offering flexible working opportunities is one of the ways that the Trust aims to attract and retain a diverse workforce. Further information on the options available can be found via the link in the job advert. Hours
* Full time
* Part time
Job ref 253-0725-7208815
Employer The Dudley Group NHS Foundation Trust Employer type NHS Site Russells Hall Hosptal Town Dudley Salary £24,937 - £26,598 per annum Salary period Yearly Closing 06/08/2025 23:59
Patient Flow and Capacity Co-ordinator (Tracker) - ESH
NHS AfC: Band 3
Job overview
Patient Flow and Capacity Co-ordinator (Tracker)
Band 3
Emergency Surgical Hub
1x 36 hour post & 1x 28 hour post
An exciting opportunity for an exceptional individual has become available within the surgical division to help direct and improve patient flow and outcomes. As a patient flow and capacity coordinator you will be joining a highly motivated and dynamic team within the Emergency surgical Hub and other surgical wards who every day strive to achieve great patient care and experience. As a brand-new role within the surgical setting, you will be awarded with fantastic opportunities to help develop the service further and have a huge impact on patient experience by helping to reduce waiting times during their time in hospital.
We are seeking an individual with vision, creative ideas and a "can do" approach and most importantly someone who is passionate about making a difference to our surgical patient's journey throughout their admission. You will be supported by a well-established, experienced team who are strong advocates for always improving patient care and experience.
Main duties of the job
The Emergency Surgical Hub Patient Flow and Capacity Co-ordinator is an essential role within the Surgical Directorate.
The post holder will provide a comprehensive service to the trust with a focus to facilitate effective and timely discharge of patients no longer requiring acute care. Working closely with the surgical bed manager to monitor and facilitate patient flow to achieve the 4 hour National Patient Safety Initiative and avoid 12hr DTA breaches.
The post holder will also be responsible for the organisation of the Surgical HOT clinic bookings within the Emergency Surgical Hub, working alongside medical staff, nursing staff, advanced nurse practitioners and the emergency surgery coordinator. The post holder will need to liaise with the consultants within the speciality in order to book the appropriate patients into the HOT clinics.
The role requires a consistent and coordinated approach to the operational management of patient flow. Patient flow within the organisation is pivotal to the quality of patient care to enable the team to provide a positive, safe, patient experience with no delays.
Working for our organisation
At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of “excellent health care, improved health for all ”. We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace.
As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise.
As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise.
Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values.
Detailed job description and main responsibilities
Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake
Person specification
Qualifications and Education
* GCSE Pass in English Language and Maths minimum Grade C / Level 4-9) or equivalent
Skills and Experience
* Previous administration and clerical experence
* Good organisational skills
* Experience of close liaison with members of multidisciplinary team
* Understanding of confidentiality
* Previous relevant experience in a similar role
Interests and Motivation to Job
* Willingness to attend in-service training days
* Commitment to unit and colleagues
* Flexibility in working hours
* Evidence of personal and professional development
Personal Qualities
* Ability to work as part of team
* Confident telephone manner
* Non-judgmental when dealing with the public
* Able to relate to the general public calmly and in a professional manner
* Able to deal with a steady flow of work and sudden episodes of influx of work
Using AI for jobs applications:
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Applications from job seekers who require sponsorship to work in the United Kingdom (UK) are welcome and will be considered, dependant upon Job Role and Salary needed to meet the criteria for sponsorship, alongside all other applications. Please note that from January 2021, to work in the UK all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship unless you have permission to work via another route. Non UK / RoI candidates wishing to apply can self-assess the likelihood of obtaining a Certificate of Sponsorship hereWork in the UK .
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RECRUITMENT EQUALITY STATEMENT
We are committed to equal opportunities and want to ensure our workforce is representative of the population we serve. We welcome applications from all sections of the community and diverse groups. It is essential we understand our demographics, in order that we can monitor our performance as an equal opportunity employer, as well as continuing to embed a culture of inclusivity across the organisation, which supports the active participation and contribution of our diverse staff groups in the Trusts decision making processes. On application the shortlisting manager will not see this criterion and therefore it cannot be part of their decision making. Please ensure you complete your equal opportunities questions for us and help us to make sure everyone is welcome.
The Trust is committed to employing and supporting people with disabilities. It is the Trust’s policy to interview all candidates with a disability who meet the minimum ‘essential’ criteria as identified on the person specification. To ensure we know you have a disability, please inform us under the appropriate section on the application form. We welcome applications from the LGBTQ+ community and openly encourage people with different sexual orientation, gender identity and expression to apply to join our team. We promise to respect and encourage the use of all pronouns and will not purposefully mis-gender anyone.
We are governed by the public sector equality duties and by our values of Care, Respect and Responsibility to ensure we eliminate discrimination, harassment, victimisation and any other behaviour that is unlawful, undermines our core values and/or falls short of our Behaviour Framework. We want all of our staff to ‘call out’ any behaviour from colleagues, patients or visitors that constitutes the above and appropriate action be taken.
We will, at every opportunity, advance equality and inclusivity for all staff, at all levels within the organisation, by removing or minimising disadvantage, encouraging participation and taking all relevant steps to meet the needs of anyone who shares a protected characteristic. We will also foster good relations between persons who share a protected characteristic by tackling prejudice and promoting understanding at every opportunity.
We have staff Networks in place to help support staff experience of diverse staff groups and inform us on the actions, interventions and support what we need to put in place to improve the working lives and daily experiences of all colleagues and all teams. Anyone can join the networks and we take pride in having Allies as part of every network within the organisation.
By submitting an application for a position with this organisation, you are declaring that the information given is true and complete, any deliberate omission, falsification or misrepresentation will be grounds for rejecting the application or subsequent dismissal, and where applicable, for positions that requires registration with a professional body, you authorise us to make the required employer checks on your professional registration status.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date. Please note, preference will be given to at risk employees.
Applicants MUST ensure that they provide details of their referees and their referee email addresses on their application form otherwise their application may not be considered.
By applying for this post you are agreeing to the Dudley Group NHS Foundation Trust transferring the information contained in your application to its preferred applicant management system. All subsequent information regarding your application will be generated from apps.trac.jobs. If you are offered a job, information will also be transferred into the NHS Electronic Staff Record system.
Employer certification / accreditation badges
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
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