Office Manager Location: Tunbridge Wells Salary: Circa £35,000 per annum DOE + Quarterly bonus + 25 days holiday + BH, Healthshare, Pension, Parking... Hours: 8-5.30pm Monday - Friday. On-site. Are you an organised and dynamic professional looking to take ownership of a fast-paced, customer-focused environment? Our client is seeking a proactive individual who can manage issues head-on, provide clear performance updates to management, and take responsibility for overseeing all administrative, financial and customer-facing activities. This role plays a key part in ensuring the smooth operation of the site and the consistent delivery of a high-quality customer experience. Key Responsibilities: Overall management of the site, including a small customer service team. Deliver outstanding customer service, ensuring every interaction leaves a lasting impression. Efficiently coordinate and manage the logistics of a collection and delivery service for a large fleet of courtesy cars. Liaise with the internal departments to determine completion times and delays, ensuring customer instructions are relayed accurately. Process payments and issue invoices promptly and accurately. Manage KPI's and deliver. Act as an escalation point for Customer Service Advisors, guiding them in resolving issues and ensuring customer satisfaction. Engage in daily production meetings, providing updates on the delivery and collection status of jobs. Ta...