Virgin Active is committed to changing people's lives for the better through wellness. Our team is dedicated to delivering a unique leisure and relaxation experience across all our clubs. We pride ourselves on incorporating Virgin Active values and ensuring the highest Brand Standards so our members can enjoy the finest facilities and service.
We are looking to recruit the very best Sales Membership Consultants to join our club teams, providing elite service to our members and visiting prospects.
Role Responsibilities:
1. Act as the point of contact for members, enhancing their experience at every touchpoint. Address inquiries and uphold high standards of administration and support.
2. Create a warm, inviting atmosphere throughout the club, from front of house duties to providing new member visits.
3. Take ownership of membership targets, striving for excellence in sales, retention, and growth monthly.
4. Meet activity targets to achieve net growth.
5. Tailor membership offerings to meet individual needs and expand corporate memberships within the club's locality.
6. Advise on Exercise Experience and Virgin Active products.
7. Support smooth club operations and deliver exceptional customer service.
8. Take on Duty Shift responsibilities as needed, demonstrating flexibility and leadership in club management.
Experience:
* Previous experience in a customer-centric, target-driven role is desirable but not essential.
* Strong interpersonal skills to be approachable to members, prospects, and colleagues.
* Good communication skills.
Perks & Benefits:
* 30 days annual leave (including bank holidays).
* Access to The Peoples Pension with 3% contributions.
* Complimentary Virgin Active membership for you and a buddy, plus free membership for your children and access to Club V.
* Discounts across Virgin Active, including guest passes and 50% off PT sessions.
* Join Virgin Family for discounts on Virgin Group services like Virgin Atlantic, Virgin Holidays, and Virgin Media/O2.
* 20% off food and drink at KAUAI branches in clubs.
* Access to Salary Finance for loans and savings support.
* BUPA employer assistance programme with 4 free counselling sessions.
* Partnered with Dexters for complimentary corporate letting services.
* Access to ePoints for online retailer discounts.
* Discounts on Academy courses for yoga and other fitness training.
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