Job Title: Service Centre Representative
Location: Coventry (Hybrid working available after probation)
Job Type: Full-time, Permanent
Hours: Monday to Friday (rotating shifts)
Shift Pattern:
* 7:30am – 4:00pm
* 8:00am – 4:30pm
* 8:30am – 5:00pm
(Rotating weekly)
About the Role:
We are currently recruiting for a Service Centre Representative to join a well-established and fast-paced organisation within the logistics and supply chain sector.
This is a busy and varied role, ideal for someone who thrives in a dynamic environment and enjoys problem-solving, customer interaction and coordination across multiple teams.
Key Responsibilities:
* Acting as the first point of contact for customer queries via phone and email
* Managing and resolving service-related issues efficiently
* Coordinating with internal departments including transport and operations
* Monitoring and updating internal systems with accurate information
* Ensuring high levels of customer service are maintained at all times
* Managing multiple priorities in a fast-paced environment
Requirements:
* Previous experience within a customer service, coordination or administrative role
* Experience within logistics, supply chain or FMCG environments (desirable)
* Strong communication skills, both written and verbal
* Ability to work under pressure and manage a high workload
* Excellent organisational skills and attention to detail
* Proactive and solutions-focused approach
What’s on Offer:
* Competitive Salary
* Hybrid working available after probation
* Supportive and collaborative team environment
* Opportunity to develop within a stable and growing business
Additional Information:
This is a high-volume role that requires resilience and the ability to remain calm under pressure. It is well suited to candidates who enjoy working in a fast-paced, team-focused environment.
Apply now to be considered, or contact us directly for more information