Job Description
Job Title: ServiceNow Technical Architect
Location: Newbury, England, United Kingdom (Hybrid – 2-3 days per week onsite)
Contract: 6 Months (Outside IR35)
Start Date: ASAP
About the Role:
We’re seeking an experienced ServiceNow Technical Architect to lead the design, development, and delivery of ServiceNow solutions for a leading client in Newbury. You’ll play a key role in shaping the ServiceNow platform strategy and ensuring best practices are embedded across ITSM, TSOM, and related modules.
Key Responsibilities:
* Lead end-to-end architecture, design, and implementation of ServiceNow solutions.
* Primary focus on TSOM (Telecom Service Operations Management) and at least 2 other modules: ITSM, ITOM, ITAM, HRSD, CSM, GRC, or SecOps.
* Oversee platform integrations (REST, SOAP, APIs, MID Servers).
* Design and deliver scalable CMDB and Discovery solutions.
* Collaborate with business stakeholders, analysts, and development teams.
* Ensure platform security, scalability, and compliance.
* Mentor ServiceNow developers and administrators.
* Stay updated on ServiceNow releases and recommend enhancements.
Required Skills & Experience:
* Primary expertise in ServiceNow TSOM implementation.
* Strong hands-on experience with ITSM and at least two other ServiceNow modules.
* Proven track record of ServiceNow integrations (REST, SOAP, APIs, MID Server).
* Experience with ServiceNow scripting and data model.
* In-depth knowledge of ITIL/ITSM processes.
* Background in designing and implementing CMDB and Discovery.
* Excellent problem-solving, communication, and stakeholder management skills.
Preferred Qualifications:
* ServiceNow Certified System Administrator (CSA)
* ServiceNow Certified Implementation Specialist (CIS) in relevant modules
* ServiceNow Certified Application Developer (CAD) or Technical Architect (CTA)
* Experience with Agile/Scrum delivery
* Exposure to cloud technologies (AWS, Azure, GCP) and enterprise IT
Work Arrangement:
Hybrid – mix of onsite (Newbury) and remote working. Video interviews.
How to Apply:
Please submit your CV and a brief cover note outlining your experience with ServiceNow TSOM and related modules.
Ready to lead transformative ServiceNow projects? Apply now!