Housing team manager

Directorate : Housing, Regeneration and Operations Section : Housing Management Location : South Locality Grade : Level 12 Salary : £45,091 - £48,226 per annum Hours : 37 hours per week This advert is open to both internal and external applicants. About us: We are a city of strengths, with a proud heritage and bright future. Working for Stoke-on Trent City Council is more than just a job, it's about making, protecting and improving the services for the local population, reducing inequalities and improving independence for the people who live and work in the city. And that’s where you come in. We are always looking for people of the highest calibre with skills, knowledge and experience to help us deliver our compelling vision. Stoke-on-Trent City Council’s diverse and talented workforce is its greatest asset and most valuable resource. The skills, knowledge and experience of our c.4,600 employees are essential to delivering our ambitions and vision for our organisation and Stoke-on-Trent. We want to be an employer that people are proud to work for, and where our staff are supported, developed and rewarded in an inclusive way that helps them to excel and to deliver the high-quality services that our residents need. Further information on the Council and our directorates The Role: The Housing Management Team is responsible for the delivery of an efficient, effective and responsive housing management service which includes anti-social behaviour, tenancy, leaseholder and estate management, rent accounting, income advice, tenant engagement and home ownership service for all properties, within the locality, in line with council policies and procedures and ASB legislation. Key Responsibilities: ·Manage tenancies across council housing stock, ensuring effective day to day housing management ·Oversee estate management of properties and land within a defined area ·Deliver strong tenant engagement to support community relations and service delivery ·Maximise income by supporting the collection of rent, council tax and other charges ·Lead and support staff in managing neighbourhood issues, including anti-social behaviour, harassment, and tenancy breaches About You: ·Possess detailed knowledge and understanding of Housing Management ·Experience of managing staff ·Experience of improving services and managing the change ·Experience in delivering a quality customer service ·Ability to manage own workload and adapt to a changing environment and work under pressure with minimum supervision ·Good interpersonal skills and able to communicate effectively at all levels ·Ability to make rational judgements and sound decisions based on Council policy, procedure and work situations What we offer: ·A competitive salary based on your skills, experience and talent ·Hybrid and flexible working options ·An excellent local authority benefits pension scheme ·Professional development through learning opportunities, regular training sessions and apprenticeship and management schemes Further information on our Rewards and Benefits can be found here For more information on the role, please contact the Recruiting Manager Emma Fear, Emma.Fear@stoke.gov.uk Pre-Employment Checks: Any offer of employment will be subject to the successful completion of required pre-employment checks. These may include: ·Right to Work in the UK ·Proof of address ·Satisfactory references ·Occupational Health Clearance ·Evidence of professional qualifications or registrations ·DBS check at the appropriate level (if applicable for the role) The Council will not accept any speculative CVs from employment agencies. No agency terms and conditions accompanying any such CVs will be accepted by the Council. Any unsolicited information sent by an employment agency will be treated as the property of the Council. Please note that if an employee who is currently at risk of redundancy within the organisation applies for this vacancy their application will receive priority. If this happens you will be advised accordingly. Equality, Diversity and Inclusion At Stoke-on-Trent City Council, we believe our strength comes from the diversity of our community, and we want our workforce to reflect that. We welcome applications from individuals of all backgrounds and experiences. We understand that some people, especially those from underrepresented or marginalised backgrounds, may hesitate to apply if they don’t meet all the listed requirements. If this role interests you and you think you could be a good fit, we encourage you to apply. We are proud of what makes each of us unique and are committed to creating a workplace where everyone feels included, can be themselves, and can succeed together.