Overview
Radar Healthcare is seeking a proactive and skilled IT Support Engineer to provide hands-on technical support across the organisation. This role is critical to ensuring the smooth operation of our internal systems, supporting strategic IT initiatives, and delivering exceptional service to our teams. You’ll be joining at a pivotal time as we transition away from outsourced support and bring IT services in-house. You will work closely with the IT Manager and contribute to the development of our service desk, asset management, and compliance systems.
Responsibilities
* Provide hands-on technical support across the organisation.
* Ensure the smooth operation of our internal systems.
* Support strategic IT initiatives and deliver exceptional service to our teams.
* Work with the IT Manager and contribute to the development of our service desk, asset management, and compliance systems.
Qualifications
* Proven experience in IT support, ideally within a healthcare or compliance-driven environment.
* Strong proficiency in Microsoft 365 administration (Exchange, SharePoint, Teams, Intune, Azure AD).
* Familiarity with Windows Server environments and networking fundamentals.
* Experience with device provisioning tools (e.g. Autopilot).
* Understanding of access control policies and cybersecurity best practices.
* Excellent troubleshooting and communication skills.
* Ability to work independently and manage multiple priorities.
Desirable
* Microsoft certifications (e.g. MS-900, MD-102, AZ-104).
* Experience with cloud platforms (Azure, AWS).
* Knowledge of GDPR, Cyber Essentials, ISO 27001.
* Familiarity with service desk platforms (Freshworks, Jira, Dynamics).
* Experience with patch management tools and processes.
* ITIL Foundation certification or working knowledge of ITIL principles.
What we offer
* A competitive salary of up to £28,000-£32,000 per year, dependent on experience.
* Values-led culture and a supportive environment.
* Learning & development budget of £1,000 each year to drive your own professional development.
* Flexible working – hybrid role with core hours; office at least once a week; potential travel for IT procurement/Asset management.
* 25 days holiday (+ bank holidays), increasing with service, plus the option to buy up to a week.
* Birthdays off and a gesture to celebrate each year.
* Charity leave—empowering all team members to support charity every year on company time.
* Mental healthcare—face-to-face counselling support, an app, and an Employee Assistance Program.
* Healthcare cover with Medicash, including money back for health appointments (physio, dental, optician, prescriptions, private GP, and more).
* Life cover—3x salary.
* Compassionate leave of up to 5 days.
* Paid sick leave—enhanced sick pay after 6 months, increasing with service.
* Enhanced family leave—primary caregivers 16 weeks full pay, 10 weeks half pay; secondary caregivers 2 weeks full pay plus 2 weeks full pay in the first year.
* Pension—3% employer contribution.
* Technology—laptop provided on day one; in-week WFH risk assessment and provision of a second screen, keyboard, mouse, and other essentials as needed.
* Dog-friendly office.
* Socials—company-wide events at least four times per year, plus team events.
* Discounts on cinema, vouchers, gym memberships, days out and more.
* Monthly allowance on our flexible benefits platform to spend on additional covers or benefits, with the option to top up from salary if desired.
Accessibility
If you require any special considerations or adjustments to our application and interviewing process, we are committed to ensuring our process is inclusive and accessible for all. Please let us know how we can best support you.
How to connect
We’d love to hear from you! If this role isn’t quite right for you, click the Connect button on our careers site to receive updates when new opportunities arise. You can also explore our mission, values and culture by checking out our channels:
* Listen to Our What the HealthTech podcast
* Connect with us on LinkedIn
* Discover Radar Healthcare on Glassdoor
Leeds, England, United Kingdom
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