Dakota Hotel based in South Queensferry are seeking a
genuine people person with strong administration skills for the role of
Receptionist.
CONTRACT AND PAY RATE
The gross annual
salary is £25,500.
The role carries a permanent contract of a minimum of 40 hours per week, working any 5 days out of 7, including working evenings and weekends.
PRIMARY ROLE RESPONSIBILITIES
* To carry out
Reception duties including welcoming guests to Dakota, checking in and out
guests, carrying out ad hoc requests, making bedroom and table reservations,
light housekeeping tasks, and handling guest billing.
* Provide a
consistently high level of guest service in accordance to our service
principles and values, ensuring that all guests receive special attention and
recognition.
* To
have a comprehensive knowledge of the Front Office computer systems.
* Work closely
alongside all other departments to ensure excellent communication and be
proactive in assisting other departments as required.
* Offer
additional services to make the guest experience more seamless i.e. making
restaurant reservations, assisting in directions, delivering items to rooms.
BENEFITS
In addition to being part of a culture infused with positivity and
opportunity for ongoing development, tangible benefits you could enjoy when you
join our team include:
* Special discounts on stays and dining at any
Dakota
* Access to our Employee Assistance Program which
includes free private mental health support and counselling sessions, video GP
consultations and private prescription services, as well as access to daily
rewards to be cashed out for shopping vouchers
* Support from our inhouse Mental Health
Champions
* Additional holiday day on the first anniversary
of your employment
* Family-friendly flexible working options
* Meals on duty and uniforming
* Bonuses to recommend a friend to join our team
and every time you are mentioned on Trip Advisor
* Accredited, certified compliance training given
on employment
* Access to a suite of external, certified
resources via our Learning Management System
* Supportive continuous professional development
culture with an annual appraisal and objectives, or a Personal Development Plan
* Opportunities to undertake both internal and
external training courses, including potential for in-house Apprenticeships
Full terms on our benefits can be found in our Handbook.
ABOUT DAKOTA HOTELS
Dakota is a growing UK-based lifestyle brand, known for our stylish hotels, bustling brasserie Grills and upscale cocktail Bars. Dakota’s story started with two boutique hotels on the outskirts of Edinburgh, in South Queensferry, and Glasgow, in Eurocentral. We have now expanded into prime city centre locations in Glasgow, Leeds, Manchester and Newcastle with Manchester Airport coming soon and more in our pipeline.
Dakota is synonymous for delivering attentive and genuine guest service. We attract hard-working individuals who are passionate about working to the highest standards and have been voted within The Caterer’s Top 15 Best Employers in Hospitality for the last six years in a row. We were also featured within the Top 10 employers in the Sunday Times Best Places to Work in the UK for the last two years, where our inclusive culture was spotlighted.
As recent winners of The Cateys ‘People Team of the Year’, we have award-winning internal training programmes within Dakota Academy fostering continuous development and ongoing training. As a result, over 75% of our leaders have been promoted internally and, for five consecutive years, a member of our team has won a prestigious Acorn Award awarded by The Caterer to the ‘Top 30 under 30’ in the industry, demonstrating our success in developing talent.
Eurocentral | Edinburgh | Glasgow | Leeds | Manchester | Newcastle| Manchester Airport (coming soon)
Our location, Ferrymuir, Queensferry, South Queensferry EH30 9QZ is easily accessible by train (15min walk from Dalmeny Train Station) and bus (frequent stops at Ferrymuir Retail Park).
We also offer complimentary parking for both employees and guests. We at Dakota Edinburgh are a 130-bedroom boutique hotel with a destination cocktail Bar and brasserie-style Grill, as well as three events spaces.
APPLICANT REQUIREMENTS
The successful applicant will have/be:
* A minimum of
two years working experience in a hospitality setting, preferably in a hotel
environment.
* A
strong administrator with the ability to prioritise and work at pace.
* Experience
working in 4* and 5* hotels are strongly preferred
* Great
communicator and a genuine people person
* Hands-on
approach to all aspects of the role, available to work flexible shifts and
present in the business during peak times
* Fully
computer literate. A knowledge of a property management system is desirable
however full training will be given.
* An enthusiastic individual
who will promote our culture of positivity.
* Be task oriented with a
great pride for the work they do and attention to detail.
* Flexible with shift
patterns and available around the needs of our business.
* Successful candidates must
demonstrate having researched our brand and a genuine desire to be part of
our team.
APPLY
Please send us your up to date CV.
For more information on our luxury hotel, visit our Careers page to
learn about current opportunities and find your #DreamRolesAtDakota – we’d love
to hear from you!