Job Title: Customer Service Advisor
Location: Unit 14 Quarry Wood Industrial Estate, Mills Road, Aylesford, ME20 7NA
Salary: £20,696.20
Job Type: Permanent, Term Time
Are you enthusiastic, passionate and looking to join a fast-paced customer service team?
We're on the lookout for a Customer Service Advisor who will ensure our customers always receive an efficient, professional, and positive experience.
The Customer Service Advisor will work term time only, working 8am to 5pm, 5 days per week (including rota-based weekends), 34 weeks per year.
To be successful in this role you will need to be confident, friendly and have a great telephone manner, as the primary function of this role is communicating with our customers.
What you'll be doing
Answering incoming calls and responding to queries by phone and email
Inputting orders into the sales system accurately and efficiently
Producing credit notes, invoices, and delivery notes
Updating and maintaining customer account details
Handling customer queries with professionalism and care
What we're looking for
Previous experience in a customer service or call centre environment
Confident and friendly telephone manner with excellent communication skills
Highly motivated, reliable, and trustworthy team player
Good IT skills, including Word and Excel
Experience in fresh produce (preferred but not essential)
About us
Watts Farms is a third-generation, family-run farming business established in 1952. We grow, pack, and distribute fresh produce to the hospitality industry across Kent, London, and surrounding areas. We have also expanded into home deliveries, offering freshly picked fruit and vegetables from our own farms, alongside a wide range of grocery, dairy, alcohol, and pantry goods. Quality is at the heart of everything we do.
What we can offer you
31 days holiday FTE (including bank holidays)
Payment reward for friend referrals
20% staff discount on our online shop
Long Service Awards
Development and training opportunities
Onsite canteen area with refreshments
If you're enthusiastic, customer-focused, and looking for a rewarding role, we'd love to hear from you. Click ‘apply' today to join our team!
We are an equal opportunities employer. All applicants will be considered fairly.
Please note: Employment checks will include a drugs & alcohol test.
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