Responsible for total store results, the Store Manager role is to take ownership of the stores' performance in relation to profitability, and overall customer satisfaction. With a main focus on improving and maintaining an outstanding customer service, you will also communicate with a motivational leadership style as you will be accountable for coaching, educating, and inspiring a team of consultants and an Assistant Manager who will run the store as your deputy. In addition, you will also maintain operational procedures for a smooth and consistent day-to-day running.
Responsibilities
* Lead and motivate store team to achieve store sales targets and KPI's
* Develop plans and local initiatives to improve the store's performance and contribution to the overall company results.
* Manage a team of consultants by training, coaching, delegating and empowering them to provide excellent customer service in a welcoming environment.
* Take a lead role in resolving complex customer queries.
* Ensure the highest level of product knowledge is attained and demonstrated in the store team.
* Communicate effectively with Area Manager and/or Head Office and cascade to the store, acting as a link in the chain of communication.
* Ensure that all products are presented/displayed to their best advantage, following guidelines.
* Actively promote the company and the store in the local area/shopping centre.
* Ensure that all products are correctly coded, priced and correct POS is used at all times.
* Establish efficient operating standards to ensure that all operating costs are kept within budget and that shrinkage is kept to a minimum.
* Be accountable for implementing legislation regarding security and Health and Safety.
* Maintain standards of discipline, rules and regulations in regards to recruitment, training, performance reviews, grievances and disciplinary procedures.
* Ability and eagerness to learn by studying relevant training materials, and to share expertise within the team.
* Play an integral role in ensuring the store is plentiful with stock levels, and also to maintain commerciality in line with company procedures.
* Awareness of analysing and interpreting data, to facilitate planning and future forecasting for sales.
* Carry out any reasonable tasks as requested by Area Manager or Regional Director.
* All the above to be carried out in a timely, efficient and cost-effective manner.
Qualifications
* Flexibility to work evenings and weekends
* Educated to GCSE level or equivalent
* Business related qualification
* A minimum of 2-3 years of experience in a management role
* Working with store KPI's and towards store targets
* Visual merchandising and commercial awareness to impact business knowledge
* Fully Flexible
* Customer service focused
* Adaptable with a 'can do' attitude
* Strong communication and interpersonal skills
Benefits
* Competitive rate of pay
* Merchandise discount
* Exciting store incentives
* Training and development programmes
* Progression pathways
#J-18808-Ljbffr