Role Overview
Majestic Wine Perth is looking for a dynamic Sales Assistant to support the store team in delivering exceptional customer service, driving sales performance, and managing day‑to‑day operations.
Key Responsibilities
* Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
* Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
* Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
* Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
* Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
* Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
* Involvement in all operational tasks required for the day‑day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
* Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
* Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
* Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
* As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.
Knowledge & Skills Required
* Excellent time‑management, delegation and problem‑solving skills
* Be able to demonstrate your ability to deliver exceptional customer experience & service to every single customer
* Self‑motivated, able to thrive when working alone and as part of a team
* A can‑do attitude with a passion for seeing problems through to solutions
* Adaptable and resilient to meet the ever‑changing demands of our business
* Excellent communication and time management skills
* Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications
What Is In It For You
* Competitive Salary
* Up to 20% staff discount
* Career development opportunities - we are passionate about nurturing our internal talent, offering career progression supported by our excellent in-house training schemes!
* Uniform provided
* Access to Retail Trust which includes: Retail Rewards including Instant savings with discounted e‑vouchers, discounted reloadable shopping cards, gift vouchers and gift cards, Discounts of up to 30%, Access to free counselling and support phone line.
* Company sick pay scheme.
Job Specifics
* Contract: Permanent
* Hours: 18 Hours Per Week
* Must be able to work evenings and weekends
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