About the Role
We are seeking an experienced Application Support Analyst with deep expertise in Endur to join our team. The successful candidate will be responsible for providing hands-on support, troubleshooting, and issue resolution for business-critical applications, ensuring system stability and smooth day-to-day operations.
Key Responsibilities
* Provide Level 2/3 support for Endur applications, ensuring timely incident and problem resolution.
* Monitor system performance, investigate issues, and coordinate with development teams for fixes.
* Manage change requests, enhancements, and system upgrades in line with business requirements.
* Liaise with stakeholders, including traders, risk managers, and IT teams, to ensure system reliability and alignment with business needs.
* Create and maintain technical documentation, runbooks, and support procedures.
Required Skills & Experience
1. 8-10 years of hands-on experience in Endur application support.
2. Strong knowledge of energy/commodity trading workflows and processes.
3. Excellent problem-solving, debugging, and analytical skills.
4. Experience with incident, problem, and change management (ITIL framework preferred).
5. Ability to work in a fast-paced, business-critical environment with stron...