Reporting to: Directors
Responsible for: Day to day company operations
Main aim: To take a client-driven and commercial approach to running the business with the aim of maximising revenue and profitability
Main responsibilities:
* Working alongside the Directors to handle effective set-up, promotion, marketing and sales from day 1.
* Ensuring you maximise sales at every opportunity, promoting products and services available, regularly communicating sales performance, and introducing marketing initiatives and incentives to achieve sales and increase occupancy.
* Ensuring you convert prospects into customers.
* Maintaining high occupancy rates by effectively leasing storage units.
* Encourage and motivate your customers as to the most suitable items to meet their needs.
* Encourage promotion of the sale of enhanced liability service to customers and ensure that sufficient cover is provided.
* Monitor local market trends and adjust pricing and promotions as needed.
* Work closely with our marketing to promote and cross sell services.
Customer service :
* Deliver all round excellent customer service across the business to ensure high levels of customer satisfaction.
* Ensure you consistently exceed customer expectations, reviewing and communicating all relevant feedback to improve standards in store and for the business.
* Resolve customer disputes or concerns in a professional and timely manner.
Marketing:
* Introduce and develop ideas and campaigns to actively promote the business and new services.
* Work with the Directors and design team to conduct a marketing plan for the business.
* Monitor and adapt social media and digital marketing to maximise occupancy and company profile, with the help of outside agencies if required.
Health and safety / Maintenance:
* Ensure that self and future colleagues maintain the cleanliness, presentation and upkeep of the store, conducting daily checks and where routine repairs are required, arranging for their repair.
* Where major items of maintenance, repair or refurbishment are required, consulting with the Directors in order to cost and budget for their repair.
* Ensure the health and safety of future staff and customers in accordance with current legislation and the business health and safety plans & policies.
Security:
* Ensure the security of the store is monitored throughout the day via the security systems and regular visual checks.
* To be aware of emergency security procedures and familiar with alarm systems (set up additional system if required).
* Ensure regular fire alarm checks and emergency lighting tests as completed.
* As a keyholder, take overall responsibility for store activity out of working hours, ensuring self and any out of hours staff attend the site as required in the event of an emergency.
Administration:
* Working alongside design to monitor and maintain self-storage software and IT requirements with our support partners.
* Experience of digital booking systems advantageous.
* Reporting and presenting to the management team, Directors and the Board.
Finance:
* Working with the senior management team to prepare and approve budgets.
* Oversight of day to day financial procedures.
* Ensure store accounts are reconciled on a daily basis.
* Customer account management.
* Ensure security and financial checks on customers are appropriate and adhered to.
* Monitor and oversee the team's accurate completion of contractual documentation.
* Procurement of goods and services.
Team management:
* Responsibility for all future recruitment and HR issues with the help of our outside HR agency.
* Maintain staff rotas (when required) to ensure efficient and adequate cover.
You will have:
* Previous experience in a sales management role.
* Strong commercial awareness and a high level of resourcefulness.
* Be customer service-orientated, possessing a good understanding of business management processes.
* Confidence to network and promote the business to a wide audience
* Have a 'can do' attitude, leading by example.
* Excellent English both verbal and written.
* IT experience.
Ideally you will have or be prepared to obtain
* Knowledge & experience of MS Excel & Word.
* Fire safety training certificate.
* First aid training certificate.
* Experience of working for a self-storage company would be advantageous.
Special job requirements:
* A full current driving licence.
* CV required.
* References required.
What we offer:
* Highly competitive salary plus performance bonus (£30,000 - £35,000 depending on experience)
* Funding for training and relevant industry qualifications.
* 25 days holiday per year plus bank holidays (To Be Advised).
Job Type: Full-time
Pay: £30,000.00-£35,000.00 per year
Benefits:
* Company pension
* On-site parking
Work Location: In person