Responsibilities will include the following:
·
Lead and manage all aspects of store
operations, including kitchen, staffing, scheduling, and inventory management.
·
Drive sales and profitability through
effective cost management, upselling strategies, and promotional initiatives.
·
Foster a positive and inclusive work
environment by coaching, training, and developing team members.
·
Ensure compliance with company policies,
procedures, and health and safety regulations.
·
Managing product availability and waste
including kitchen.
·
Handle customer inquiries, feedback, and
complaints with professionalism and empathy.
· Prepare and analyse financial reports,
including P&L statements and budget forecasts, to track performance and
identify areas for improvement.
· Collaborate with other departments, such
as marketing and supply chain, to implement company initiatives and achieve
business objectives.
·
Lead B2B sales efforts, including
identifying and securing new business opportunities.
·
Responsible for corporate revenue
generation and maintaining strong client relationships.
·
Ensure daily in-store transactions are
completed accurately and efficiently.
·
Explore and implement local loyalty
discount partnerships with other businesses in the area.
·
Advise customers on product ranges,
ingredients and sourcing.
·
Quote prices, credit terms, delivery
schedules, and payment arrangements.
·
Arrange delivery and installation of
goods where applicable.
·
Conduct follow-up visits to ensure
customer satisfaction and secure repeat business.
·
Maintain accurate records of sales and
handle customer complaints professionally.
·
Stay informed about product developments
and suggest improvements.
·
Assess departmental workflows and their
interrelationships to improve efficiency.
·
Study work methods and procedures,
compute standard times, and recommend cost-saving measures.
·
Manage service purchases, client
payments, and contractual arrangements.
·
Collaborate with senior staff to define
product/service offerings and set sales targets.
·
Conduct market research and analyse
customer feedback on products, pricing, and packaging.
·
Compile and analyse sales data to inform
marketing campaigns and promotional activities.
·
Manage customer accounts and ensure high
levels of service.
·
Recruit and train junior sales staff.
·
Produce strategic reports and
recommendations for senior management.
·
Monitor competitor activity and stay
current with industry trends.
Skills and Experience:
·
Strong leadership and team management
abilities
·
Proven sales and commercial acumen
·
Excellent customer service and
communication skills
·
Operational and financial awareness
(P&L, budgeting)
·
B2B relationship building and local
business development
·
Analytical thinking and problem-solving
·
Adaptability in a fast-paced, hands-on
environment
·
Proficiency in Microsoft Office and POS
systems
·
Knowledge of local market trends and
competitor activity
Qualifications:
·
GCSEs (or equivalent) in English and
Maths (minimum)
·
A-Level, BTEC, or equivalent vocational
qualification in business, retail, or hospitality (preferred)
·
Relevant management or leadership
training (desirable)
·
Food safety and health & safety
certifications (advantageous)
Your KPI’s
·
Your KPI’s will be agreed and
communicated by your line manager
Benefits
·
Mystery Shopper Bonus (terms and
conditions apply)
·
Free meals/drinks while on shift
·
Fantastic career opportunities
·
Mental health support with our partner
Carefirst
·
Health cash plan with Medicash