We are recruiting for a Contracts Administrator to join a busy service and business support function. This role is key to maintaining and managing service contracts across a varied customer base, from single-site customers to large key accounts, while delivering excellent customer service and accurate administration.
Benefits
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Pension plan
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Life assurance
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Employee Assistance Programme (family cover)
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25 days holiday (increasing to 26 after 5 years) plus bank holidays
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Medicash healthcare scheme
Key Responsibilities
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Review, amend, and renew service contracts, including purchase order management where applicable
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Maintain accurate service contract and system data records
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Prepare new service contracts, quotations, and related documentation
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Promote additional value-added services to support growth of the service contract database
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Support service contract preparation, including quotations, tenders, correspondence, and customer communications
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Provide internal support for key customer accounts where required
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Maintain warranty and extended warranty records following new equipment sales
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Resolve and close customer queries and complaints related to service contracts
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Work collaboratively across teams to support service delivery and customer satisfaction
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Complete ad-hoc administrative tasks as required
Key Performance Indicators
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Service contract database value
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Contract lead generation, renewals, and conversion rates
Skills & Qualifications
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Experience in service contract or customer database administration
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Strong customer-focused approach with a polite and professional manner
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Excellent attention to detail and accuracy
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Strong communication skills at all levels
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Financial awareness
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Good IT literacy
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Ability to work well in a team environment
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Minimum of 5 GCSEs including English and Mathematics