Job description
KPMG Microsoft Business Solutions a growing Microsoft Dynamics Practice delivering world class solutions in ERP, CRM, and e-Commerce. Our solutions are focused on advisory and implementation services that relate to the implementation of Microsoft Dynamics 365 products including (CRM & ERP). Such systems are strategic IT solutions which integrate all the management information across an entire organisation into one single intuitive software application. They embrace all departments of a company from finance to manufacturing to customer relationship management, HR, and sales, in one single system.
Responsibilities
1. The Lead Functional Consultant will lead the delivery of our Microsoft Dynamics 365 solutions
2. Be a champion for both technical and functional solutions across the Microsoft platform, driving the adoption of new features and technology
3. Have an exceptional understanding of Dynamics 365 technical and functional capabilities
4. Lead the design and development of sector specific templates to enhance the out of the box Dynamics 365 functionality, giving KPMG a unique selling point and also a resalable asset
5. Be responsible for ensuring our pre-sales engagements are delivered with the same rigour and attention to detail as our client engagements
6. Define training needs within the team and coach other team members
7. Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan.
8. Meet and exceed customer expectations of business knowledge, skills and behaviour.
9. Identify business/project risk and mitigate or communicate as necessary.
10. Ensure progress updates are communicated to relevant parties both formally and informally.
11. Identify practice development activities and help in defining how these will be delivered
12. Carry out additional duties as may occur from time to time as instructed and agreed by Directors.
13. In all activities, ensure timely completion of internal processes and mandatory training.
14. Represent KPMG Microsoft Business Solutions in a professional and positive manner at all times.
Requirements:
Qualifications and Skills
15. Deep and broad knowledge of technical capabilities of Dynamics 365, including appropriate certification. Must be able to show good knowledge of practices for Dynamics 365
16. Deep understanding of Azure and cloud technologies, .Net development and PowerBI.
17. Broad understanding of software development lifecycle, development management,release management, data migrations, cut-over planning and early live support.
18. Broad knowledge of functional capabilities of Microsoft Dynamics 365 for Customer Engagement – including core solution of Accounts, Contact and Activity management and at least one of the following:
• Sales Management
• Marketing automation
• Project Services Automation
• Customer Service Management
• Field Services
19. Demonstrable knowledge of capabilities of the supporting software in the Microsoft stack (certification is a positive), including:
20. Azure SQL / SQL Server
21. PowerApps, LogicApps, Flow and Common Data Service
22. Visual Studio Team Service
23. Knowledge of best practices for working with offshore teams
24. Experience of Agile Methodology
25. Certification in TOGAF or Zachman Framework would be beneficial
26. Knowledge of other Marketing products are desirable – Click Dimension or Adobe Marketing Cloud
27. Microsoft Dynamics CRM Certifications (CRM, 2013, 2015, 2016, 365) are desirable
28. Graduate from a top University
29. A relevant degree within a computational or business discipline
30. Minimum 4 years hands-on proven functional experience in CRM configuration, standard customisation, standard workflows, dashboards, forms, views and standard reports development is a must;
Experience and Background
31. Expertise in providing both out of the box and development solutions in a Microsoft Dynamics 365 environment; Extensive experience as CRM consultant
32. Ability to lead engagements and present to the C-Suite stakeholders.
33. Experience with Dynamics 365 in a Lead Design Consulting role
34. Experience of large scale CRM implementations
35. Adept at Business Requirement Analysis with a focus on reducing development effort and simplifying delivery
36. Pre-sales experience
37. Excellent presentation and demonstration skills
38. Business process mapping, modelling and documentation knowledge
39. Experience of mentoring junior and offshore staff