35 hours per week, however flexible hours will be considered
Contract type: Permanent
Location: In Person, Clitheroe, Lancashire
Salary: £25-27k per annum, dependent on experience (FTE)
Dometic Mobile Cooking UK Ltd is looking to recruit a permanent Customer Service Advisor to their small, dedicated team, based in Clitheroe.
As a Customer Service Advisor, you will become a direct point of contact for our B2B and B2C customers, responsible for delivering highlevels of service andsatisfaction following specified internal policies and procedures. Some sales support will be required, with occasional weekend work (time off in lieu will be given).
This list is not exhaustive and will be subject to periodic review and may be amended to meet the changing needs of the business.
Scope of role/responsibilities:
* Driving excellent customer service via phone and email
* To understand all internal procedures and operate them appropriately
* Processing general enquiries and warranty claims from end users and retail customers in a timely manner
* Processing returns, arranging repairs, and organising replacement parts where applicable
* Liaising with couriers regarding deliveries
* Providing general sales support; processing orders and trade enquiries
* Support a busy seasonal show schedule with event bookings, compliance paperwork and co-ordination of event logistics, including venue set up and breakdown
* Support in person at consumer events (approx. 5 per year)
* Any other duties commensurate with the role
Required experience:
* Previous experience of working in a demanding customer service environment
* Experience of working within a busy office environment
* Experience of balancing administrative duties whilst responding to telephone and email enquiries
Required skills and competencies:
* Confident telephone manner with customer service and/or warranty background
* Excellent communication skills, both verbal and written
* Excellent organisational skills and ability to effectively manage your own workload
* Ability to work independently or as part of a team in a fast-paced environment whilst displaying close attention to detail
* A confident user of MS Office software including Outlook and Excel, and CRM systems
* Ability to build rapport with customers and colleagues with a positive, communicative, helpful mindset
* A proactive approach to problem-solving, taking full end to end ownership of every customer contact using your own initiative and available resources
* Desire and ability to develop technical knowledge
* Excellent time management with a flexible attitude
* Full UK Driving Licence
* Company Pension
* Paid holidays (+8 public holidays)
* On-site parking
Schedule:
35 hours per week, flexible hours will be considered across 4 or 5 days per week
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