Detailed job description
and main responsibilities
Liaisewithindividualteammembersandotherdepartmentsasrequired,inamanner that will contributetotheeffectiveandefficientrunningoftheward.
Work within our extremely busy SDEC Clinic and DVT clinic to ensure that notes are created and ready for same day patients & ensure that the diary is up to date. You maybe required to call and liaise with patients about attending certain tests or appointments.
To arrange for the repair of faulty ward equipment. Todeliverposttopatients. Answer the telephone and deal with enquiries in a courteous manner.
Toopenandsortincomingmailanddistribute torelevantpersonnelforaction.
Touse the computerforinputtingandaccessinggeneralpatientinformationonTrustcomputersystemssuchasEcamis,EPR, Agyle, Electronic Diary andHealthoftheWard.
Toassist withotherdutiesthat mayreasonablyberequired. Toensuresufficientstockofpaperworkandstationarysupplies. Organiseownworkloadtoensurethattheprioritiesof the serviceneedare met.
Liaise with agencies external to the ward e.g. other hospital departments, organising various models oftransport,GPSurgeriesetc.
Communicateappropriatelywithallvisitorstothewardareae.g.relatives,medicalandnursingagencies etc.
Communicateappropriatelywithconfusedand/oraggressiveorwanderingpatients.
Contactbytelephonepatientsandrelativesrelatingtotheirimminentadmissionordischargefromtheward.
Toreporttothe SeniorNurse anycomplaints,commentorrequestbypatientsorvisitors.
Person specification
Essential
Essential criteria
1. Maths & English
2. Working in healthcare & experience working in admin
3. Communication & interpersonal skills
4. Organisation & time management skills
5. IT & Computer skills
Desirable
Desirable criteria
6. NHS experience
7. UHD clinical systems