Overview
Join to apply for the Deputy Operations Manager role at Wilson James.
Location: Aberdeen (with regular travel). Hours: Full time, Monday - Friday, 40 hours a week. Pay: £40,000 - £45,000 pa.
About The Role
We are seeking a proactive and people-focused Deputy Operations Manager to support our Scotland Regional Operations Manager. This is an exciting opportunity to play a key role in ensuring smooth day-to-day operations across multiple sites, while maintaining excellent staff welfare and client relationships.
Responsibilities
* Act as first-line manager for staff at sites without on-site management.
* Conduct regular site visits to support, engage, and assess staff welfare.
* Build and maintain strong client relationships, addressing concerns promptly.
* Provide clear feedback and reporting to the Regional Operations Manager.
* Assist in coordinating operational activities across the region.
* Support the onboarding and induction of new staff.
* Monitor and ensure compliance with health and safety standards.
* Escalate operational issues or risks in a timely manner.
* Maintain accurate records of site visits and engagement activities.
* Carry out disciplinary investigations and meetings when required.
What We Are Looking For
* Experienced in managing people across multiple sites.
* Strong communicator with excellent client-facing skills.
* Organised, adaptable, and able to manage competing priorities.
* Knowledgeable in health and safety compliance.
* Confident in handling staff matters, including disciplinary processes.
* Strong interpersonal and communication skills.
* Ability to work independently and manage time effectively.
* Experience in a customer-facing or operational support role preferred.
* Willingness to travel regularly across Scotland.
* Basic understanding of health and safety and staff welfare principles.
* Full UK driving licence (or the ability to travel around Scotland and the North of England regularly).
Desirable
* Previous experience in facilities management, security, or similar operational environments.
* Familiarity with reporting tools and systems.
Benefits
* Annual leave entitlement of 25 days
* Lifestyle Benefits – Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
* Learning & Development – progression opportunities, eLearning courses, on-site training, apprenticeships, and in-house training courses.
* Health and Wellbeing – Life assurance scheme, access to mental health support specialists, Online GP for you and dependents.
* Financial support and discounts on hundreds of retail sites.
* Progression opportunities – many of our team go on to senior and site management roles.
* A welcoming, respectful team culture.
* Cycle to Work scheme.
Equal Opportunities
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position; each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, please see the company sustainability page.
About Wilson James
Wilson James has been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites in the UK, we are dedicated to delivering tailored solutions and top-tier customer service. Joining Wilson James offers opportunities to work with diverse, vibrant clients in a dynamic workplace.
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