The Billing & Credit Control Administrator is responsible for the raising of manual credit notes and invoices in SAP and the collection of debtor balances across multiple ledgers. You will be expected to provide excellent customer service to both external and internal customers. The candidate should have strong diligence, attention to detail, excellent organisational skills including extensive PO management of customer invoices and the ability to work in a fast-paced environment.
Responsibilities
* Raising credit notes and invoices when required in a timely and accurate manner
* Upload bank statements onto SAP when required
* Create new customer accounts on SAP
* Request refunds related to overpayments or credits on account
* Correct invoices containing incorrect PO numbers and resend to customer
* Facilitate resolution of customer queries with appropriate internal staff to ensure payment is received
* Call and email customers to discuss and collect payments
* Review aged debt report daily to identify overdue debt
* Provide special focus on the collection of all overdue debt and problematic accounts
* Manage credit referencing
* Allocate cash, resolve unidentified cash, and reconcile customer accounts
* Send account statements and outstanding reminders in line with Company Control Policy
* Work and manage customer portals for uploading invoices
* Arrange direct debits and manage the Direct Debit Portal for your ledgers
* Undertake projects and ad hoc duties in line with credit control
Qualifications
* Experience raising complex large‑value invoices and credit notes in SAP
* Ability to process large quantities of data quickly and effectively to produce accurate manual credit notes and invoices
* Demonstrated PO management of invoices on high‑value accounts
* Ability to reduce overdue debt and maintain a tidy ledger in SAP
* Demonstrated customer portal management for uploading invoices
* Excellent IT skills, including intermediate proficiency in Excel
* Experience with Microsoft Business Central an advantage
* Strong organisational and time‑management skills
* Excellent communication and interpersonal skills
* Ability to work independently and as part of a team
* Strong problem‑solving skills and analytical abilities
* Team player, proactive, and follows guidance from senior members
* Self‑motivated, resourceful, and keen to learn and share knowledge
* Flexible and hardworking approach
Benefits
* Hybrid working
* Private medical insurance or company‑paid health cash plan
* Employee assistance program
* 25 days holiday plus birthday off
* Option to purchase additional holiday (up to 5 days)
* Company pension scheme
* Life assurance (x4)
* Diverse workforce
* Employee investment with Node4 training academy
* Family savings and shopping discounts through the Node4 benefits portal
* Discounted gym membership
* Modern facilities with open and welcoming breakout areas
* Company social events
* Never‑ending supply of hot and cold drinks, biscuits, sweets, and fruit
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