VANRATH are delighted to be assisting a leading Trades focused company with the recruitment of a Customer Service Advisor. This position is based in the company's Newry office. Monday - Friday position. This is a Permanent position. This company has an excellent reputation. Salary £28,000 + other Additional Benefits (Top Company) + Fantastic work benefits and Environment + Holiday Package & Progression Opportunities Key Responsibilities: Provide outstanding customer service both in person at the trade counter and through telephone, email, and webchat communication channels. Respond to customer enquiries promptly and handle complaints efficiently to ensure consistently high service standards. Assist with warehouse operations as needed, including picking and packing orders and receiving incoming deliveries. The Ideal Person Experience working in a similar role - Customer Service or Trade Counter Call handling experience highly preferred Strong communicator Positive individual with a proactive approach Great attention to detail levels For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath in the strictest confidence. I would recommend everyone who is thinking of a new career to speak to Vanrath and their fantastic team! Instrumental in this process was Emma. Her knowledge of the market, professional advice and swift acting was impressive. From the first contact, through the application process and in employment, Vanrath are encouraging, supportive and very professional. I can not thank Emma and Vanrath enough for enabling my future career in HR! I highly recommend this agency because of the staff who work there are very helpful and quick to respond. I have been dealing with Chris and he has been providing more support than what I have asked for. I believe communication is key so, having them contact you before and after the interview helps in understand what the company is looking for in an interview can make the difference between getting the job or not. I had a first class experience dealing with Vanrath. Specifically Robert Apps. From the beginning of the recruitment process he was professional, friendly and effective. Can't recommend him enough! Skills: customer service call call handler admin agent specialist customer support Benefits: Additional Benefits