Salary: £115,440 - 115,440 per year Requirements: 5-8 years in Microsoft 365 support at enterprise scale Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access Experience working within regulated environments and producing audit-ready artifacts Proficiency with PowerShell and Graph API for troubleshooting and reporting Exposure to large scale Copilot deployments in the financial sector (preferred) Responsibilities: Provide 3rd / 4th Line Operational Support for M365 Copilot across HSBCs tenant Triage and resolve complex M365 escalations / Multi User Incidents (usage, access errors, unexpected results) Conduct root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity, etc. Utilize advanced monitoring and observability tools such as Thousand Eyes and Downdetector Provide CoPilot knowledge sharing sessions to fellow M365 Application owners Technologies: API Copilot Support Microsoft 365 PowerShell SharePoint Office 365 More: We are looking for a Microsoft M365 Copilot SME based in Sheffield with a hybrid working model (3 days per week on site). This is a 12-month contract position with a competitive rate of £558 per day inside IR35. In this role, you will play a crucial part in providing operational support and incident response, contributing to a dynamic team within our organization. last updated 5 week of 2026