Company Description
Why work for Accor?
Job Description
Our mission at Novotel Cambridge North is to create memorable moments for our guests, by connecting hearts from arrival to farewell.
A job, a career or a calling - whatever brings you here, we have something for you!
Make the link with the different departments of the hotel to ensure a wonderful guest experience.
Are a passionate individual, dedicated to continuously improving the quality of the hotel's services.
Position Overview
1. Lead the Maintenance function providing both, a reactive and proactive multi-skilled service on all operational equipment and hotel’s infrastructure
2. Responsible for planned scheduling creation and overseeing the adherence and timely completion of work carried out
3. Increase the site operational effectiveness, improve on project delivery, reduce equipment failure room downtime
4. Manage and implement improvements plans, driving Key Performance Indicators (KPI’s) ensuring that Health, Safety and Environmental requirements are adhered to
5. Manage the teams on technical best practice and establish standard policies and procedures whilst leading the department and mentoring direct reports
6. Implement and manage continuous improvement of maintenance services by highlighting recommending changes where necessary
7. Ensure maintenance is completed in cluster hotels with effective use of resources
8. Identification of potential lifecycles deficiencies, produce capital budgets to match lifecycle expectancies
Main Responsibilities:
9. Responsible for the implementation of best practice maintenance vision, strategy, policies, processes and procedures to aid and improve operational performance in particular, the sustainable maintenance and the reduction of energy consumption strategy
10. Contribute to new business initiatives and projects and review and communicate the impact on maintenance activities
11. Complete monthly performance evaluations relating to the effectiveness operation
12. Develop and maintain strong relationships with internal and external stakeholders to ensure optimal performance
13. Produce monthly reports for hotel General Manager and regional Technical Manager
14. Complete monthly team meetings
15. Carry out duty management shifts
16. Maintaining professional and technical partnership with suppliers contractors, team and other stakeholders
17. Manager customer relation with guests, staff and suppliers to enable early identification and timely resolution of issues
18. Using reporting and recording to identify options and opportunities for improvement in service quality across the hotel and support UK and Northern Europe region
Compliance
19. Ensure compliance with health, safety and environmental policies and procedures to ensure safety and wellbeing of staff and guests
20. Keep up to date with changes in legislation
21. Inspect works to ensure compliance with required standards and performance targets and take corrective action under direction of line management as appropriate
22. Conduct risk assessment of processes and tasks in the hotel
23. Ensure risk and method statements are reviewed annually
24. Identification and rectification of potentially Health & Safety hazards
25. Statutory certificates are kept current
26. Manage relationships with government representatives
27. Manage relationships and procedure timely reports for AccorInvest and Accor Health & Safety teams
28. Chair Health & Safety committee meetings and produce minutes
29. Identification and implementation of Environmental initiatives
30. Manage utility costs and identification and implementation of energy saving initiatives
31. Complete monthly energy records and reports
Project management
32. Planning, managing and coordinating projects and maintenance works including budgets
33. Project Management skills with the capability to engage effectively with professional technical and other service delivery partners
34. Delivery small scale project (P%L) including lifecycle works ensuring performance quality levels are met throughout, risks to delivery are treated in a timely manner
35. Produce information, analysis and reports to ensure line management is informed of project/work progress, problems and agreed resolutions
36. Competent negotiator able to maximise delivery and achieve best value from the supply chain
Recruitment & Personnel
37. Recruit, supervise and train maintenance team
38. Manage, coach and mentor high performing and autonomous maintenance team
39. Provide technical expertise and support to the teams
40. Complete departmental performance reviews
41. Allocate the appropriate Human Resources
42. Set department objectives/KPIs and review and assess ongoing performance of direct reports
43. Report on achievement of targets and identify any actions requires
Ensure the delivery of the People Strategy within area of accountability
Additional Information
Benefits
44. You can work with multinational colleagues
45. Be part of a global community of hospitality industry
46. Opportunity to develop your career
47. Special staff rate at our hotels
48. Free Gym
49. Free night stays in our UK hotels and discounts in any Accor Restaurant (T&C Applies)
50. Discounted hotel rates all over the world in Accor Hotels
51. Great work environment and colleagues
52. Personal development programs
53. Complimentary meals on duty and uniforms
54. Pension scheme
55. 28 days holidays including bank holidays (increasing yearly)
56. Free parking
57. Apprenticeship scheme
58. Continuously learn and develop yourself with our Accor Academy
59. Support your wellbeing in your professional and personal lives
60. Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
61. Participate actively in initiatives to build a more inclusive and sustainable world
62. And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.