HEAD OF OPERATIONS - GLOBAL SUPPLY CHAIN 3PL WAREHOUSE LOGISTICS
PREMIUM BRAND AND RETAILER
D2C / B2B
NUNEATON
Our client is a heritage home textile brand established in 1850, known for its premium quality, British craftsmanship, and innovation. As they expand globally, they are committed to delivering exceptional experiences at every touchpoint — from first purchase to long-term loyalty..
Our client is looking for a Head of Warehouse Ops who has worked with Premium brands
Role Summary
They are now seeking a seasoned Head of Operations to lead global supply chain and logistics across D2C, B2B, and Private Label businesses. This role is pivotal in driving efficiency, customer satisfaction, and long-term scalability, while managing 3PL partnerships in the UK and US, supplier networks, warehouse budgeting, and global freight budgets.
Key Responsibilities
* Lead end-to-end supply chain and logistics operations across the UK and US
* Manage 3PL warehouses and supplier relationships, ensuring service excellence and scalability.
* Own freight and warehouse budgets, driving cost efficiency while improving OTIF delivery performance.
* Optimize inventory planning, demand forecasting, and warehouse utilization to achieve business goals.
* Drive process excellence through Lean, technology adoption (WMS/TMS, automation), and integration across functions.
* Collaborate with senior leadership on strategic planning, ensuring operations align with growth priorities.
* Build and mentor high-performing teams across multiple geographies.
What Success Looks Like
* Warehouse cost efficiency: Maintain warehouse costs at or below 14% of sales.
* Inventory health: Ensure ≤120 days inventory turns with no sales loss.
* SLOB reduction: Keep slow-moving/obsolete stock <10% of total inventory.
* Freight cost control: Keep freight spend within budget while strengthening delivery performance.
* Service reliability: Achieve consistently high OTIF across all channels and markets.
Why Join
* Work with a brand steeped in heritage and on the cusp of global growth.
* Opportunity to build meaningful programs that directly shape customer love and business performance.
* Be part of a dynamic, purpose-driven team where your ideas and leadership will shape the future.
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