What's involved with this role: JOB TITLE: Customer Support Advisor REF: SGN 5279329 Pay rate: £12.93 per hour PAYE Contract Type: Temporary, Anticipated 3 months Working Arrangement: Assume office based as no hybrid working given In order to apply for this role it is essential that you have previous Customer service experience and confident making outbound calls. You will have experience of using excel, along with strong communication skills and empathy for vulnerable clients. The role: On behalf of a local council, we are seeking a Customer Support Advisor to work on a project that involves speaking with vulnerable customer in regards to their vulnerabilities and finding out how the team can best support customers in their homes and accessing all of the services. Key Responsibilities: Provide transactional administration support to resolve customer queries through the Customer Service Management Centre across the range of channels we offer, to agreed targets and service levels Offer multi-skilled administrative responses to customer queries across Housing, Garages and Mutual Exchanges, Repairs, Home Ownership that come through the Customer Service Management Centre (e.g. permissions, application processing, boundary enquiries, tenancy/lease information etc.) inline with policies and procedures Liaise directly with internal colleagues and external customers to solve problems in a timely, efficient and effective manner Highlight and respond to all enquires, making sure customers receive a prompt response and are kept informed of progress. What the client is looking for: Customer service experience Experience of working within a very busy environment Knowledge of Excel Strong communication skills and empathetic Excellent attention to detail Confident making outbound calls Quick learner and able to use multiple computer systems Basic admin experience essential Accurate record keeping and ability to comply with GDPR How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. AD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.