User Support Technician – HMRC Workplace Services
East Kilbride:
Our purpose is to make the world more sustainable by building trust in society through innovation. As an User Support Technician you will contribute to this by being the face of Fujitsu working with end users on the HMRC account.
We are looking for a dynamic and driven IT Technician to be the face of Fujitsu working with end users on the HMRC account. Your role will primarily involve delivering face to face IT support to users at an Connect IT Bar within the HMRC East Kilbride office. You will be working alongside other IT technicians on site providing user support at a Connect IT Bar, support for Network devices, PCs, Laptops, Surface Pros, Telephony devices and other locally installed peripherals, and support for AV setup within meeting rooms and completion of regular checks to confirm meeting rooms are fully operational.
You will also be responsible for the management and delivery of local moves and changes on site., development of key relationships with end user HMRC staff in various business areas, support to relevant Fujitsu (and sometimes HMRC) third parties as well as feedback on perceived issues, to ensure new services are engaged successfully, negating problems before they arise.
Your transferable skills and experience:
1. Windows 10 & 11
2. Office 365
3. Support for general PC/Laptop Hardware + HP Elitebooks
4. Flexibility to travel (within a defined geography) to cover home workers and assist at other sites if necessary
5. Ability to understand and resolve problems
6. Excellent Customer focus providing key customer experience whilst remaining professional
7. Independent worker taking accountability and ownership of your day to day responsibilities whilst also being part of a wider team and working towards team objectives.
8. Fantastic personal organisation
Your benefits:
26 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
Perks at work – employee discounts
Employee assistance programme/ virtual GP