About us
The Coventry Building Society Arena has solidified its status as a UK venue, drawing over 1.3 million visitors annually with its diverse array of events. More than just a stadium, the Arena offers cutting-edge facilities, including a state-of-the-art conference centre, exhibition spaces, and onsite hotel accommodations. Whether hosting a corporate event, a major exhibition, a star-studded concert or a major sporting event, the Arena is equipped to deliver every experience with unrivalled style and precision.
As the proud home of Coventry City Football Club, the Arena is deeply woven into the fabric of Coventry’s football culture. With a rich and storied history, within English football, it’s here that unforgettable goals are scored, and legendary matches unfold. The Arena stands as the heart and soul of Coventry City, where fans gather to create memories that will last a lifetime.
· Our vision is to be the UK leading multipurpose venue which offers endless possibilities.
· Our purpose is to deliver the best times for our Business, Entertainment, Sports and People
At Coventry Arena Retail Ltd our mindset is to obsess over the customer, operate with excellence and be the best team. To achieve this, we live by our values:
Own it Be relevant Think without limits
Overview
The Logistics Manager at Coventry Building Society Arena is responsible for the end-to-end planning and execution of logistical operations for conferences, banquets, exhibitions, concerts, sporting events, and corporate functions. Working across multifunctional spaces—including conference rooms, exhibition halls, hospitality suites, and the stadium bowl—the role requires strong coordination skills to ensure all event logistics are delivered on time, safely, and to the highest standard.
Roles and Responsibilities:
· Develop detailed logistics plans for all events, including space setup, access control, back-of-house operations, and delegate/staff flow.
· Oversee layout planning for conferences, banquets, and stadium events, ensuring compliance with venue and safety regulations.
· Collaborate with event organisers, internal departments, and external vendors to align on logistics deliverables.
Person Specification:
· Proven experience (3+ years) in logistics, operations, or event management within stadiums, arenas, or large-scale venues.
· Strong knowledge of large event planning, health & safety legislation, and venue coordination.
· Excellent organisational, leadership, and communication skills.
· Ability to work under pressure and adapt to last-minute changes. Familiarity with event scheduling platforms, Microsoft Office, CAD/Event layout tools.
Desirable Experience:
· Forklift/telehandler licence or familiarity with plant equipment (desirable but not essential).
· Experience with multi-purpose venues hosting both sporting and non-sporting events.
· Understanding of rigging, power distribution, and technical logistics in a stadium environment.
Customer Satisfaction:
· Act as a key contact for event organisers to ensure expectations are met and exceeded in terms of logistics support and event delivery.
· Ensure smooth coordination of services that directly impact customer experience, including timely event setup, cleanliness, access, and responsiveness to last-minute changes.
· Support guest satisfaction by maintaining high standards in venue presentation, accessibility, and safety during all event phases.
· Gather feedback from clients and internal stakeholders to assess logistical success and identify areas for improvement.
Health & Safety – Essential Responsibilities & Duties
· Ensure all event logistics are planned and executed in compliance with the Health & Safety at Work Act and relevant UK regulations.
· Conduct risk assessments and for all operational activities related to event setup and breakdown.
· Liaise with Health & Safety officers, and local authorities as required to support safety compliance.
· Ensure proper signage, barriers, fire exits, and crowd flow systems are installed and functional before event start.
· Supervise the safe use of equipment, including lifting gear, forklifts.
· Deliver Health & Safety briefings to logistics teams, external contractors, and temporary staff prior to each event.
· Maintain records of incidents, near misses, and corrective actions in accordance with venue and legislative policies.
· Implement crowd control measures in collaboration with security to prevent congestion and ensure emergency access.
· Coordinate the correct use and accessibility of PPE for all staff and contractors during setup and teardown.
· Regularly inspect working areas for hazards and ensure all issues are promptly rectified.
Performance Measures:
· Adherence to event timelines, budgets, and safety protocols.
· Accuracy and efficiency of setup and breakdown logistics.
· Positive feedback from clients, vendors, and internal teams regarding logistical support.
· Compliance with venue and legal health & safety standards.
· Effective coordination with third-party contractors and internal departments.
· Reduction in logistical errors, safety incidents, or last-minute corrective actions.
Working Environment:
· Fast-paced and physically demanding setting.
· Both office and on-the-ground presence required across various parts of the arena.
· Involves indoor and outdoor logistics across all weather conditions.
Employee Welfare
Employee Assistance Program (EAP)* –Our EAP is provided by the Retail Trust Charity and includes a 24-hour wellbeing helpline, wellness hub, counselling and financial/legal support. Our support doesn’t just focus on physical health but mental wellbeing also.
24 Hour GP* – ZGP24 is a remote GP and second medical opinion service that provides you and your household members with timely access to medical advice, available 24/7, 365 days a year.
* Welfare support services are reviewed annually and may change from time to time.