IT Hardware & Helpdesk Operations Engineer
Advancery is a fast growing Managed Service Provider in Bradford. Our teamwork and drive have propelled us to the forefront of the IT services stage in Yorkshire. We provide Managed IT Services, telecoms and cloud solutions to SME and mid‑market clients. Multiple times a Northern Tech 100 Company finalist of the European MSP Awards and part of the Digital Enterprise top 100.
What we’re looking for
We need an IT Hardware / Helpdesk Operations Engineer to join our support team on a permanent basis. You will be part of an expanding team providing IT Support to our client base, confident talking to and dealing with customers and building strong stakeholder relationships.
Key Responsibilities
* Hardware break‑fix and deployment: install, configure and deploy end‑user, server, network and mobile devices; build and image machines; set up and troubleshoot printers and peripherals; maintain asset tracking documentation.
* Network monitoring & alert management: monitor customer networks and infrastructure; respond to alerts related to uptime, performance, backup or security issues; log and investigate events; work closely with second and third line engineers.
* Helpdesk support (Level 1): provide first‑line technical support via phone, ticketing system and remote access tools; diagnose and resolve basic hardware, software, VoIP and network issues; install, configure and deploy desktops, laptops and network/server hardware; log and track incidents; support Microsoft 365, Windows OS, printers and general desktop software; assist users with password resets, account setups and connectivity problems; maintain accurate records of tickets, hardware and deployments; collaborate with senior engineers for escalations.
Qualifications & Experience
* 3+ years’ experience in an IT support role, ideally within a managed service provider (MSP) or IT service provider environment.
* Extensive IT Hardware break‑fix and deployment experience.
* Exceptional time management skills and the ability to alert key stakeholders if something might slip or may not be achievable.
* Confident in providing technical support through multiple communication channels including phone, email and ticketing systems.
* Good understanding of Windows desktop/server environments and standard support tools.
* Expert in troubleshooting hardware and deploying desktops, laptops and peripherals.
* Solid foundation in basic networking concepts (IP, DNS, DHCP).
* Excellent communication and customer service skills in both written and verbal forms.
* Experience with Microsoft 365 / Azure AD administration.
* Full UK driving licence for potential on‑site client work.
Desirable (but not essential)
* Familiarity with ticketing systems like Halo PSA, ConnectWise, Intercom or similar.
* Experience with RMM or network monitoring platforms.
* Microsoft / CompTIA appropriate certifications.
* ITIL v3 or newer.
* Experience in project management.
What You’ll Get
* Competitive salary and pension scheme.
* Supportive environment for training and skill development.
* Friendly, collaborative company culture.
* Involvement in a wide range of client environments and technologies.
* Company laptop, tools and equipment provided.
Contact
workforus@advancery.com
Recruitment
Advancery Limited
19 Victoria Mews
Cottingley Business Park
Bingley
BD16 1PY
Check out our website. www.advancery.com
Advancery Limited – Award winning and rapidly growing Managed IT Services Provider
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