Sustainment OfficerLeatherhead, SurreyTemporaryFull TimeWe are seeking a dedicated and skilled Tenancy Sustainment Officer to join a team in Leatherhead on a full-time temporary ongoing basis. The Sustainment Officer will work closely with clients and ensure that customer care is maintained, in accordance with the company's aims and values, as well as complying with relevant legislature. The Sustainment Officer will deliver complex case management under the Advice and Support Process, aiming to prevent evictions and enable sustained tenancies.Requirements
1. Previous experience in a similar role within Social Housing / property/ tenancy sustainment
2. Experience of managing cases and working with vulnerable individuals/families
3. Experience liaising with and sign-posting to support agencies and statutory bodies
4. In-depth knowledge of relevant legislation and current issues within the housing sector, including the impact of homelessness
5. Experience in identifying safeguarding cases, up-dating on actions, recording outcomes, involvement
6. with serious case reviews
7. Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
8. Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
9. Good working knowledge of ...