Lothian DAF Bathgate is seeking a highly motivated and experienced individual to join their successful team in Bathgate, West Lothian. This is a combined role offering the opportunity to lead and manage the workshop while ensuring its smooth operation.
The Role:
• Oversee the efficient running of the Service Department, driving growth and development of workshop facilities.
• Control the allocation of work to a team of 11 Technicians and 2 Apprentices (across two shifts) to meet departmental KPI’s.
• Ensure the timely flow of job cards through the workshop and to administration.
• Liaise effectively with Service Reception, Workshop Foreman, and Technicians.
• Provide strong leadership and direction to achieve the highest levels of customer service and financial performance targets.
• Maintain a strong focus on workshop efficiencies and meet all relevant KPI’s.
• Analyse fluid contamination samples.
• Update Dealer/Manufacturer systems (Keyloop, Kerridge), DAFCheck, Techshare).
• Assist technicians with any technical issues.
• Secure customer authorisation for additional work.
• Ensure all work is completed correctly, competently, and within expected timescales.
• Finalise and sign off job cards.
The Ideal Candidate:
• Proven track record in a similar Service Manager or Workshop Controller role within the commercial vehicle industry.
• Strong leadership skills to effectively manage a team and achieve results.
• Excellent commercial vehicle technical knowledge and working understanding of DAF products.
• Proficiency in Keyloop (Kerridge) is an advantage along with other relevant dealership/manufacturer systems experience.
• High level of experience with the ability to prioritise tasks and manage a busy environment.
• Excellent communication and interpersonal skills to liaise with customer, technicians and colleagues.
We Offer:
• Competitive salary package with auto enrolment pension, company vehicle, and additional benefits.
• 22 days holiday (plus Bank Holidays).
• Company pension and death in service benefit.
• Potential for company vehicle.
• Tailored training and development
To Apply:
Please contact Ross Newbigging by mobile (07966 112845) or email jobs@lothiandaf.co.uk
This is a fantastic opportunity for a highly motivated individual to join a successful team and make a real difference. Apply today!
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