Claims Advisor – Workers Compensation (Tail Claims)
Newcastle | Hybrid after training
Experienced Workers Compensation Claims Advisors wanted – complex and long-tail claims focus
Join Suncorp Group in Newcastle and play a key role supporting injured workers through the ongoing management and resolution of complex Workers Compensation claims.
We are currently seeking experienced Workers Compensation Claims Advisors to join our Tail Claims team within Personal Injury. These roles focus on managing long-duration and complex claims, working closely with injured workers, employers, medical professionals, and legal representatives to support recovery outcomes and progress claims towards sustainable resolution.
This role is ideal for someone who has strong Workers Compensation experience and enjoys navigating complex claims, legislation, and stakeholder engagement in a thoughtful and strategic way.
What You’ll Be Doing
1. Managing a portfolio of long-tail Workers Compensation claims
2. Developing and implementing strategic claim management plans for complex cases
3. Reviewing and interpreting medical, rehabilitation, and legal information
4. Working closely with injured workers, employers, treating practitioners, rehabilitation providers, and legal representatives
5. Identifying opportunities to progress claims toward sustainable outcomes or resolution
6. Ensuring all decisions are made in line with Workers Compensation legislation, policy, and best practice
7. Delivering empathetic and professional service while balancing stakeholder needs and claim outcomes
What We’re Looking For
Essential Experience
8. Demonstrated experience managing Workers Compensation claims
9. Strong understanding of claims management processes and legislation
10. Experience managing complex or longer-duration claims is highly valued
(e.g. Claims Advisor, Case Manager, Claims Officer, Injury Management Advisor)
Highly Regarded
11. Experience within an insurer, scheme agent, or third-party administrator
12. Exposure to complex claims, disputes, or litigation
13. Backgrounds in insurance claims, injury management, rehabilitation, psychology, or allied health
Skills & Attributes
14. Strong communication and stakeholder management skills
15. Ability to navigate complex information and competing priorities
16. Resilience, sound judgement, and a solutions-focused mindset
17. A collaborative approach with a strong focus on customer outcomes
Here’s What We Offer
18. Competitive Salary + Performance Incentives
19. Generous Leave Benefits Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
20. Hybrid Working Enjoy flexibility with a mix of office and work-from-home days
21. Work-Life Balance Supportive policies and a culture that prioritises wellbeing
22. Staff Discounts Access exclusive offers from over 400 retailers, plus discounts on Suncorp brands including AAMI, Shannons, and Apia
23. Reward & Recognition Celebrate achievements through our reward programs
24. Career Development Ongoing training, coaching, and opportunities to grow your career across Personal Injury and the broader Suncorp Group
25. Community Engagement Participate in charitable initiatives such as Spirit to Cure
We’re hiring now. If this sounds like the next step in your Workers Compensation career, we’d love to hear from you.
At Suncorp, we are committed to building futures and protecting what matters. We value the unique experiences, insights and diversity our people bring, and welcome applications from candidates of all backgrounds — even if your experience doesn’t perfectly match every requirement listed above.