We're looking to recruit an experienced Housing Officer in Lancashire on a temporary contract, starting ASAP You will be responsible for overseeing approx 500 tenancies, ensuring the delivering of high-quality housing and tenancy management services. The Housing Officer will be responsible for dealing with and managing their own caseloads of ASB and other tenancy breaches where appropriate, so the successful candidate will need a level of experience in managing cases of ASB and various other tenancy issues. Your new role
* Delivering high-quality, customer-focused housing management services including ASB, allocations, voids & lettings, tenancy sustainment and compliance
* Processing tenancy management requests such as mutual exchanges, assignments, transfers, death of tenants and successions
* Completing sign ups with new tenants and ensuring they're fully aware of their tenancy conditions
* Investigating and managing reports of ASB and other tenancy breaches, gathering evidence and providing appropriate resolutions
* Supporting tenants at risk to sustain their tenancies, signposting to external agencies or initiatives, money advice and other housing options available for them
* Carrying out new tenancy reviews, property inspections and checks, identifying issues
* Assisting with repairs and maintenance requests
What you'll need to succeed