Relief Customer Security & Safety Ambassador
Permanent
Location: Kings Cross, London
Hours: Part time, 36 hours a week, various shifts, days and nights
Pay: £15.02 per hour
Join Our Team as a Relief Customer Security & Safety Ambassador!
Step into a role where your presence truly matters. As a Relief Customer Security & Safety Ambassador, you'll join us providing cover for our full‑time Customer Security and Safety Ambassadors at one of the world’s most inspiring global tech brands – a household name known for its inclusive culture, exceptional benefits, and genuine commitment to supporting people to thrive.
This is an exciting moment to join, with the opportunity to help shape the future of security standards for a company that millions trust every day. In this role you will be a calm, confident, and proactive guardian of a dynamic, fast‑moving environment. Your aim is to create a welcoming, reassuring atmosphere for visitors, staff, and contractors while helping to protect cutting‑edge facilities and the people who rely on them.
About The Role
* Highly Visible Security Presence: Maintain a proactive security presence on and around the site, focusing strongly on effective access and egress controls.
* Event Support: Facilitate smooth access control flow during on‑site events and serve as the primary point of contact for any event‑related emergencies.
* Security Control and Monitoring: Actively support the site’s security operation, including collaboration with the Security Control Room (SCR) and Security Services Centre (SSC). Duties involve assisting with the review, recording, escalation, and reporting of incidents, as well as fault detection.
* Physical Security Checks: Perform detailed physical security checks, investigate unusual conditions, document damage to perimeter and buildings, and confirm the secure lockdown of all facilities.
* Emergency & Incident Command: Act as a primary first responder for all pre‑planned or significant security events. Immediately take command of the scene during emergencies, ensuring effective liaison with the Security Control Room (SSC), GSOC, and external emergency services (Police, Fire, Ambulance).
* Stakeholder Collaboration: Maintain continuous, clear, and professional communication with all security partners and occupier service teams, ensuring they are consistently updated on critical operational developments.
Why Join Us?
* Annual leave entitlement of 5.6 weeks
* Lifestyle benefits – mortgage and financial advice, vouchers for shopping outlets and food stores, employee referral scheme.
* Learning & Development – we actively encourage progression and offer e‑learning courses, on‑site training, apprenticeships, and in‑house training courses.
* Health and Well‑being – life assurance scheme, access to mental health support specialists, online GP for you and your dependents.
* Financial support, discounts on hundreds of retail sites, and progression opportunities to senior and site management roles.
* A welcoming, respectful team culture, uniform and full induction provided, cycle‑to‑work scheme.
What We Are Looking For
* Superior Customer Engagement: Excellent customer service skills with proven experience in a high‑traffic, customer‑facing environment, effectively managing and interacting with a diverse range of customers and stakeholders.
* Attention to Detail & Vigilance: Highly detail‑oriented with exceptional sensory acuity, essential for effective security monitoring and traffic management.
* Independent Leadership: Demonstrated strong leadership skills and the confidence to independently command and manage the Service Yards during emergency situations.
* Operational Adaptability: Ability to operate effectively and address immediate operational needs within a dynamic and fast‑changing environment.
* SIA licence DS is ideal but not essential.
Should you be successful, you will start with us and be in training for 1 month from 1st May 2026, working Monday‑Friday, 40 hours a week. If you are successful sooner, you will be placed on the relief team for another of our sites to cover our teams.
Please note that successful candidates will be required to undergo periodic vetting checks during their employment. This is not a full vetting process, but a routine credit and directorship check carried out every three years to ensure ongoing compliance with our security standards.
Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position; however, each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, visit the Wilson James sustainability page.
Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications.
Internal Applicants
At Wilson James we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges.
Apply Now
Apply Now.
#J-18808-Ljbffr