Specsavers. A household name and a Highstreet staple. And you could be part of the team.
As a Call Centre Assistant at Specsavers, you’ll be organised and equipped to tackle a variety of tasks, including all aspects of optical administration such as NHS forms and triaging, answering calls and general queries, updating & filing records, and managing appointments. The aim is to provide a top-notch administrative service that will support the store’s success.
Our store
Based in Dumfries.
Our team
We have a wonderful team in our store ready and waiting for you to meet.
What’s on offer?
As well as all the support you need and great training and development opportunities, we offer a range of benefits including:
* Salary £12.41 per hour
* Working hours 37.5 hours per week (may include Saturdays)
* Auto-enrollment into the pension scheme with employer contributions
* Specsavers Perks - discounts and savings portal
* WeCare employee support service
* Complimentary Headspace app subscription
* Eyecare and hearcare discounts for you and your family
* Additional paid day off on your birthday
* Enhanced family leave and company sick pay
The role:
* Answering calls to the store
* Booking appointments over the phone
* Dealing with queries
* Supporting store operations such as NHS administration, processing orders, and managing clinics
What we’re looking for?
If this sounds like a bit of you, you should have:
* A passion for providing excellent customer service and making customers’ lives easier
* Great teamwork skills
* Good initiative
* Confidence in using IT systems
* Excellent communication and listening skills
* Willingness to step out of your comfort zone and try new things
If you meet these criteria and are excited about this opportunity, we’d love to hear from you. This job will close when filled, so don’t delay—apply today!
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