Summary
As the public face of Corfe Castle, you’ll provide a warm friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit. Along with assisting the team in meeting recruitment targets for membership to the National Trust and Gift Aid on Entry income budgets.
Salary: £13.25 per hour
Contract: Fixed term contract until 04-Oct-2026
Hours/ working pattern: Seasonal, flexible, weekends. This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week. While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs. We’ll try to give as much notice as possible. The role includes weekends and Bank Holidays but does not require evening or split shifts.
Interview date: Tuesday 19th May 2026
Start date: first week of June (flexible to accommodate notice periods)
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it's like to work here
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. Reporting to the Welcome Manager, this role would suit anyone with enthusiasm for delivering great customer service.
What you'll be doing
You’ll play a key role in creating a warm, welcoming experience for every visitor. Whether you’re based in our Ticket Office or at the Welcome Centre, you’ll be the friendly face answering questions, understanding what people need, and helping them get the most out of their day.
Your focus is simple: making sure every visitor leaves with great memories.
This position involves actively promoting and recruiting new National Trust members, sharing the benefits with enthusiasm and confidence to our supporters who visit Corfe Castle.
Who we're looking for
We'd love to hear from you if you're:
1. customer focused with an understanding of the importance of great service
2. a team player, but also can work on your own initiative
3. well organised and adaptable
4. willing to learn new skills
5. have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Rental deposit loan scheme
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
•Flexible working whenever possible
•Employee assistance programme
•Free parking at most Trust places