Provide superior customer service by troubleshooting customer/patient inquiries issues relating to product, services, and patient enrolment; strive for one-call resolution Respond to inquiries, complete order fulfilment, and provide information to external and internal customers and clients. Utilize Salesforce tool to track patient and account interactions Previous customer service administration experience is highly preferred, specifically in a healthcare setting Demonstrable ability to use available resources to problem solve and collaborate with work partners to address process improvement opportunities Demonstrable ability to hold self-accountable for addressing patient and customer needs, and in delivering quality results Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates. Adhere to corporate policy and compliance standards in handling patient data. Work pattern 40 hours per week, Monday - Friday: 2 days (8am 5pm) and 3 days (9am - 5pm) with a 30 minutes lunch break.
There's flexibility in choosing which days follow each schedule. This is a full-time on-site role in Bagshot, Surrey - we are unable to offer remote or hybrid working due to the role requirements.