Customer Service Advisor (Shift rotation) Permanent £25,000Stoke on Trent Our client who are part of a global organisation are seeking an experienced and dedicated new member of staff in the role of Service Desk Advisor.The overall purpose of the role is to work as part of a team to provide high quality day to day support to enable the effective operation of their customer service desk. Duties to include:
* Answer all incoming calls.
* To process and update requests from the client base, internal personnel and suppliers via telephone, fax, e-mail, or web.
* Accurately process reactive, planned, and statutory compliance task
* To action reactive requests from our client base and log all requests on in-house computer syste
* To liaise with site-based engineers and field-based facility managers to action requests as necessary.
* To liaise with sub-contractors to attend site to repair faults and raise appropriate purchase orders as required.
* To ensure that timeframes are adhered to in relation to service level agreement
* To be responsible for own suite of clients and ensuring that all operational and financial procedures are adhered t
Candidates suitable for this role will:
1. Be proficient in Microsoft Office Information Technology software (Word, Excel and PowerPoint) is essential