Service Desk Engineer – 1st Line
Location: Plymouth (HQ)
Working Pattern: Hybrid – up to 2 days WFH
Salary: Up to £27,000 DOE
Training: Excellent training & development provided
About the Role
We’re recruiting for a 1st Line Service Desk Engineer to join a growing IT team based at their Plymouth HQ. This role is ideal for someone early in their IT career who enjoys helping people, learning new technologies, and working in a supportive, well-structured environment.
You’ll be the first point of contact for users, providing friendly, professional technical support while gaining exposure to modern IT systems and clear progression opportunities.
Key Responsibilities
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Act as the first point of contact for IT support queries via phone, email, and ticketing system
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Log, triage, and resolve 1st line incidents and service requests
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Provide support across Windows, Microsoft 365, hardware, and basic networking
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Escalate issues to 2nd/3rd line teams when required, with clear documentation
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Follow IT processes and contribute to maintaining accurate system documentation
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Deliver excellent customer service and clear communication at all times
Skills & Experience
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Previous experience in a 1st Line / Service Desk / IT Support role (or strong IT internship / placement)
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Basic knowledge of Windows OS, Microsoft 365, Active Directory
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Familiarity with ticketing systems (ServiceNow, Jira, Freshservice, etc.)
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Strong communication skills and a positive, customer-focused approach
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Willingness to learn and progress within IT
*All applicants must be eligible to work in the UK, our client cannot provide sponsorship
What’s On Offer
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Salary up to £27,000 depending on experience
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Hybrid working (up to 2 days WFH)
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Excellent training and development opportunities
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Clear progression into 2nd Line / Technical roles
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Friendly, supportive team based at a modern Plymouth HQ
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