Requirements
* At least 5+ years of hands-on research experience in a fast-paced B2C product environment - we are also open to Consumer Insights and Market Research experience if it has significant quantitative and commercial experience
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* Proven ability to independently lead research projects from conception to completion
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* Strong qualitative experience including (but not limited to!) in-depth interviews, usability testing, diary studies, concept testing, and journey-based research
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* Quantitative experience including (but not limited to!) designing and analyse surveys to validate hypotheses and size opportunities, using behavioral and product data to produce insights, interpret experiment results through a user-centered lens
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* Proven track record of supporting growth, commercial, or monetisation initiatives in digital products
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* Experience working closely with Product Managers and Data Analysts
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* Proactive mindset with a track record of identifying new opportunities for product development through research
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* Strong understanding of the end-to-end product development lifecycle
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* Strong analytical thinking and comfort working with product metrics and experiment outcomes
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* Strong communication and storytelling skills, with the ability to advocate for research and influence decision-making across teams
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* Comfortable working in a flexible environment with changing priorities
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* (Desirable) Experience in consumer subscription businesses, healthtech, fintech, SaaS, or mobile-first products
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* (Desirable) Experience optimising web funnels, checkout flows and subscription-based products
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* (Desirable) Experience with segmentation, driver analysis, and measurement frameworks where relevant
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* (Desirable) Experience using analytical languages such as SQL, Python, or R
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* (Desirable) Experience working with stakeholders of varying research maturity, effectively educating them on the value of UX research in their workflows
What the job involves
* Flo Health is looking for a Mixed Methods Senior UX Researcher to work on its core monetisation products and features. This role will have a place defining the future of acquisition, activation, engagement, conversion, pricing, packaging, retention, and revenue-related experiences at Flo
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* Lead, scope and execute end-to-end mixed methods research across commercial and monetisation problem spaces
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* Work with the Research Manager to build research roadmaps aligned to product and business priorities
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* Create quantitative and qualitative frameworks to help commercial stakeholders understand insights needs and inform product roadmaps
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* Produce high-quality research reports and deliverables that incorporate storytelling and the user’s voice
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* Connect attitudinal and behavioral insights to commercial outcomes
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* Partner with PMs, Designers, Data Analysts, Product Marketing, and Commercial teams to shape hypotheses and prioritisation
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* Inform experiment design with user insight before launch
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* Planning and facilitating workshops to embed findings and ensure they’re acted on
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* Upskill the UXR function on survey design and overall quantitative and analytic savvy
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