26WD99070
Digital Workplace Services Specialist (Site Support)
About The Role
We are looking for a highly motivated Digital Workplace Services Specialist to provide exceptional on‑site technical support and deliver a seamless workplace technology experience. In this role, you will act as the face of IT, supporting employees across office and hybrid environments, ensuring maximum uptime, and driving a high standard of customer experience. You will work closely with global IT teams while delivering hands‑on support, contributing to projects, and maintaining office technology environments.
Key Responsibilities
End‑User Support
* Provide day‑to‑day on‑site technical support for desktops, laptops, mobile devices, and office technology
* Install, configure, and troubleshoot hardware and software across Windows, Mac, and mobile platforms
* Diagnose and resolve technical issues promptly, ensuring minimal disruption to users
* Deliver end‑user guidance and training where required to improve user productivity
Executive (VIP) Support
* Provide high‑touch, “white glove” support to executives and senior stakeholders
* Ensure readiness of executive technology, meetings, and key business events
* Respond rapidly to critical issues with a high level of professionalism and discretion
Workplace & Office Technology
* Ensure meeting rooms and collaboration spaces are fully operational and well‑maintained
* Support collaboration tools and associated technologies (e.g. conferencing systems)
* Maintain and support infrastructure areas such as IDF/MDF rooms in partnership with network teams
Asset & Lifecycle Management
* Manage hardware lifecycle activities including provisioning, shipping, receiving, and asset tracking
* Maintain accurate asset records and ensure compliance with internal processes
* Administer deployment of equipment and software solutions across the business
Projects & Continuous Improvement
* Support and participate in local and global IT projects (e.g. device rollouts, office upgrades)
* Collaborate with infrastructure, network, and collaboration teams to deliver solutions
* Contribute to process improvements and knowledge documentation
Service Delivery & Collaboration
* Act as a key liaison between IT and business stakeholders
* Manage and prioritise workload effectively, ensuring SLA targets are consistently met
* Deliver a high standard of customer service and maintain strong user relationships
* Work collaboratively across IT teams to ensure efficient request handling and resolution
Required Skills & Experience
* Proven experience (typically 3+ years) in IT support within a complex environment
* Strong troubleshooting skills across hardware, software, and operating systems
* Hands‑on experience supporting:
o Windows 10/11 and macOS environments
o Microsoft 365 and collaboration tools
o Mobile devices and workplace technologies
* Familiarity with device deployment tools (e.g. Autopilot, JAMF) and identity services (e.g. Active Directory)
* Experience using IT service management tools (e.g. ServiceNow, Wolken)
* Strong customer service mindset with the ability to communicate effectively at all levels
* Ability to prioritise tasks, multi‑task, and work independently in a fast‑paced environment
Preferred Qualifications
* Experience supporting collaboration tools and meeting room technologies (e.g. Zoom Rooms, Teams Rooms, HP/Poly Conference Equipment)
* Knowledge of asset management and lifecycle processes
* Relevant certifications (e.g. CompTIA A+, HDI, Microsoft MCP)
* Post‑secondary education in IT or related field (or equivalent experience)
What Success Looks Like
* Delivers fast, reliable support with minimal disruption to users
* Builds strong relationships and trust with employees and stakeholders
* Maintains high standards across workplace technology and environments
* Contributes to continuous improvement and project delivery
* Acts as a proactive, dependable partner within IT
Working Environment
* Primarily on‑site role, supporting office‑based employees and facilities
* Involves occasional travel to support regional sites (as required)
* Requires flexibility to support business‑critical needs and events
What You’ll Do
* Provide on‑site technical support for hardware, software, and workplace technology
* Deliver high‑touch “white glove” support to executives
* Support meeting rooms and collaboration tools to ensure smooth operations
* Manage device lifecycle (provisioning, deployment, asset tracking)
* Troubleshoot issues quickly and maintain high service standards
* Partner with IT teams on projects and continuous improvement initiatives
What You’ll Bring
* 3+ years’ experience in IT support within a fast‑paced environment
* Strong Windows & Mac troubleshooting skills
* Experience with Microsoft 365, device deployment (Autopilot/JAMF), and service tools
* Excellent customer service and communication skills
* Ability to prioritise and work effectively on‑site
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