Job Description
Operations Manager - Luxury Country House Hotel.
Are you an experienced hospitality professional with a passion for excellence and a talent for operational leadership? We're seeking a dynamic Operations Manager to join the team at our prestigious luxury country house hotel, nestled in the heart of the English countryside.
This is a rare opportunity to play a key role in the daily running of a truly exceptional property where elegant charm meets five-star service.
Operations Manager Package
* A basic salary of IRO £65'000 negotiable for excellence
* Flexible working hours available.
* Professional development opportunities.
* Annual discretionary bonus
* Pension contribution
About the Role:
As Operations Manager, you'll be at the forefront of ensuring our guest experience is seamless, memorable, and unmistakably world-class. Reporting to the General Manager, you'll oversee all operational departments including:
* Food & Beverage
* Housekeeping
* Front of House
* Spa & Wellness
* Events & Private Functions
You'll also work closely with the Commercial Team, contributing to sales strategies and supporting initiatives to drive revenue, enhance guest satisfaction, and elevate our brand presence.
Key Responsibilities:
* Lead and inspire department heads to deliver exceptional service across all guest touchpoints.
* Ensure operational excellence and smooth daily coordination across departments.
* Maintain and exceed five-star standards, with a meticulous eye for detail and luxury.
* Act as a guardian of guest experience, resolving challenges swiftly and graciously.
* Partner with the commercial team to support events, promotions, and occupancy growth.
* Manage budgets, forecast operational needs, and drive cost-effective service delivery.
* Champion a culture of excellence, continuous improvement, and team development.
About You:
* Proven experience in luxury hospitality operations (minimum 3 years in a senior role).
* A confident leader with the ability to mentor, motivate and manage high-performing teams.
* Strong background in F&B, events, and guest experience.
* Commercially savvy, with an understanding of sales and revenue strategies.
* Impeccable communication skills and a calm, solutions-focused approach.
* Passionate about delivering authentic, heartfelt hospitality with finesse.
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