Overview
Job Title: Warranty Test Technician Location: Warwickshire Department: Engineering Reporting to: Head of Engineering
An opportunity has arisen for a Warranty Test Technician to join a dedicated engineering team, focusing on the detailed analysis and testing of customer warranty returns. This role is ideal for someone with a hands-on approach and strong analytical skills, looking to contribute to product quality improvements and warranty cost reduction initiatives.
Responsibilities
* Inspect and diagnose returned units against OEM specifications to identify faults.
* Report analysis data in customer-specific formats within agreed timeframes.
* Conduct root cause analysis and recommend corrective and preventative actions.
* Provide technical support across internal departments to enhance product quality.
* Communicate fault and liability findings to management for corrective action planning.
* Ensure lessons learned are captured and applied to future projects.
* Participate in cross-departmental meetings to improve build quality and reduce warranty claims.
* Manage product flow through the warranty department efficiently.
* Maintain calibration systems and ensure equipment is correctly calibrated.
* Support special projects and contribute to continuous improvement activities.
* Prepare simple reports and present findings to management.
Requirements
* Understanding of fuel systems, hydraulic, and electromechanical systems (preferred).
* Experience using machinery and hand tools for diagnostics and measurement.
* Ability to interpret data and perform root cause analysis.
* Strong communication and interpersonal skills.
* Proficiency in Microsoft Excel and Word.
* Team-oriented with problem-solving and analytical capabilities.
* Ability to work independently and present data effectively.
* Relevant qualifications such as GCSEs (A-C), IVQ Technician Certificate, BTEC First Certificate, or NVQ Level 2.
This is a great opportunity for someone looking to make a tangible impact on product quality and customer satisfaction in a dynamic engineering environment.
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