Role Summary
By stepping into the pivotal IT Administrator role within our Technical Operations team, you will be responsible for IT and user administration, system maintenance, IT documentation, IT auditing, MSP liaison, IT project delivery, user training, and more.
* Salary: £26,250 to £32,000 per annum, depending on experience.
* Benefits: Discretionary profit share bonuses paid twice per year; hybrid and flexible working options; generous holiday allowance; private medical insurance; critical illness cover; income protection; full funding for external training; and more.
* Role Type: Full‑time, permanent.
* Start Date: Ideally Monday 8th June or Monday 13th July; start dates available every month; indicate availability on application.
* Application Deadline: Tuesday 5th May.
* Location: Global Headquarters in Cambridge.
About the Role
Our Technical Operations (TechOps) team has built a modern, high‑performance infrastructure for Costello Medical. We maintain systems and manage knowledge, acting as trusted tech advisors to help our teams achieve their mission.
Key responsibilities include:
* Providing day‑to‑day IT administration and support across on‑premise and cloud‑based systems, including Microsoft 365.
* Managing user accounts, access permissions and devices to ensure secure, efficient work.
* Setting up, issuing and maintaining laptops and peripherals, overseeing the full equipment lifecycle from procurement to disposal.
* Coordinating with external suppliers and managed service providers to resolve issues and deliver IT services effectively.
* Responding to routine and complex IT requests, understanding user needs and collaborating with senior colleagues for solutions.
* Supporting colleagues across multiple offices, including occasional on‑site tasks, office moves and infrastructure updates.
* Carrying out regular IT audits and housekeeping activities, such as access reviews and asset checks.
* Contributing to IT projects and system improvements, researching, testing and implementing new tools or processes.
* Creating clear IT documentation, user guides and knowledge articles to support colleagues and promote self‑service.
* Delivering user communications, guidance and informal training to support system changes and new ways of working.
* Identifying opportunities to improve IT services and processes, and actively contributing ideas to enhance the user experience.
A Day in the Life of an IT Administrator
Learn more about a typical day in the life of an IT Administrator at Costello Medical: https://www.costellomedical.com/careers/working-at-costello-medical/day-in-the-life-it-administrator/
About Costello Medical
Costello Medical is a rapidly growing global healthcare agency specialising in medical communications, market access and health economic and outcomes research. We work with a wide range of clients, including the industry's most successful pharmaceutical and medical technology companies, patient and public health bodies, and charitable organisations.
Learn more about us, our work and our mission on our website: https://www.costellomedical.com/.
Requirements
About You
The IT Administrator role is ideal for an ambitious and self‑motivated individual early in their tech career, who brings a genuine interest in IT and a strong desire to learn and develop their skills.
Essential requirements
* At least 1 year of experience in an IT‑related role, or a relevant bachelor's degree, or an entry‑level industry qualification (e.g., CompTIA, Microsoft, ITIL).
* Working knowledge of Windows operating systems and Microsoft Office applications.
* Experience supporting or administering IT systems in a professional environment (e.g., managing users, permissions or shared files).
* Strong customer‑service mindset, with experience supporting users in a clear, friendly and professional way.
* Excellent written and verbal communication skills, with the ability to explain technical concepts to non‑technical audiences.
* Proactive and solution‑focused approach to problem‑solving, confident to ask questions and seek input when needed.
* Strong organisational skills, managing and prioritising a varied workload effectively.
* High attention to detail, particularly when working with systems, user access or confidential information.
* Collaborative approach, with willingness to share knowledge and support team goals.
* Motivation to learn, develop technical skills and take ownership of professional growth.
Desired requirements
* Experience with Microsoft 365, Entra ID, Exchange Online, Intune and Defender for Endpoint.
* Experience with macOS.
* Experience with HaloITSM.
* Experience with Power Automate.
* Experience with PowerShell, Bash and other CLIs/scripting languages.
* Experience administering IT hardware, including procurement, configuration, returns, disposal and maintaining an asset database.
* Experience developing IT knowledge articles and processes.
Benefits
* A starting salary of £26,250 to £32,000 per annum, with discretionary profit share bonus paid twice per year.
* 25 days' annual leave plus bank and public holidays, with holiday buy and sell scheme.
* Flexible working hours and the chance to work from home up to half of working time after passing probation.
* Flexible benefits scheme offering cash payments, additional pension contributions and more.
* Private medical insurance on a “medical history disregard” basis.
* Paid study leave and funding for external qualifications.
* Critical illness cover, income protection and life assurance.
* Paid and unpaid sabbaticals based on length of service.
Hybrid Working Policy
We offer flexible working arrangements allowing colleagues who have passed probation to work from home up to half their time, measured across a 2‑week rolling period, where business needs allow. The role may require more time in the office from time to time. During the probationary period (first 6 months), you can work from home 1 day per week.
The Application Process
You are required to submit your CV and a cover letter via our online application form. In the cover letter, explain why you would be suited to the role and why you would like to join Costello Medical, with examples. Your letter must also:
* Describe a time when you have been involved in a positive IT change.
* Describe your approach to managing a high workload.
* Describe a time when you demonstrated excellent administrative skills.
Your CV should clearly state the dates of all qualifications and grades achieved where applicable.
The deadline for applications is Tuesday 5th May. Shortly after, recruitment will begin with a telephone interview, followed by a final interview and a collaborative assessment.
As an equal‑opportunity employer, we are committed to fostering a diverse and inclusive workforce and provide reasonable adjustments. Further details are at https://www.costellomedical.com/reasonable-adjustments/.
We advise against relying solely on AI to generate application materials due to confidentiality requirements.
Visa Sponsorship
This role does not meet the eligibility criteria for visa sponsorship; you must have the right to work in the UK independently.
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