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Location: Leiceter/Hybrid
Type: Permanent
Salary: Not Specified
Customer Experience Advisor
Syston, Leicestershire – Hybrid working (2 days office based)
Salary: £23,500 - £25,000
* Do you enjoy being on the phones, building rapport and handling customer queries?
* Have you previously worked in a call centre or customer service office environment?
* Would you like to be part of a modern, innovative leader who is continuing to grow?
The Company
ER Recruitment is working with a diverse, forward-thinking organisation that prides itself on innovation and change. If you're a customer-focused individual eager to work in a busy environment where success is celebrated, we would love to hear from you.
Role & Responsibilities of the Customer Experience Advisor
* Work towards annual objectives, including KPIs such as talk time, wrap time, call answer rate, and quality monitoring.
* Handle a large volume of calls, communicating with customers via phone and email.
* Own and resolve all queries and issues effectively and efficiently.
* Investigate issues and work towards positive outcomes.
* Prioritize tasks in a busy environment.
* Participate in outbound calling campaigns when time allows.
* Deliver excellent customer service at all times.
* Input customer data into the company's internal CRM system.
* Support colleagues as a team player when required.
About You as the Customer Service Advisor
* Able to commute to Syston, Leicestershire (public transport links are limited).
* Experience working in a high-volume or call centre environment.
* Excellent communication skills to build relationships.
* Ability to deliver excellent customer service.
* Focused with attention to detail.
* Positive attitude and capable of handling difficult conversations.
* Good time management skills.
* IT proficient.
Additional Benefits
* Monday to Friday role plus 1 in 4 Saturdays (paid overtime).
* Free onsite parking.
* 25 days plus bank holidays.
* Great onsite training.
* Hybrid working: office-based 2 days per week after 3 weeks of training.
* Opportunity to purchase up to 5 extra days of leave annually.
* Enhanced family-friendly package.
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