We are seeking a highly motivated and detail-oriented individual to join our Verification Team as a Band 3 Verification Officer. The successful candidate will play a key role in verifying patient claims for entitlement to publicly funded healthcare in Northern Ireland. This role requires excellent organisational skills, accuracy, integrity, and the ability to handle sensitive information with the utmost confidentiality. Key Responsibilities Carry out all elements of the entitlement verification process, including: Issuing initial and reminder letters to patients. Entering and updating correspondence on the case management system. Assessing entitlement based on patient-provided documentation. Updating the BSO patient registration system with entitlement decisions. Verify the accuracy of system outputs, including patient correspondence. Handle patient queries by phone, email, or in person, providing clear and professional responses. Participate in daily post opening and processing in line with organisational policies. Liaise with other government agencies to support independent verification processes. Maintain accurate and timely manual and electronic records, ensuring compliance with data security and confidentiality requirements. Provide detailed responses to entitlement-related requests from patients or their representatives. Ensure that filing, record-keeping, and brought-forward systems are managed efficiently. Undertake all work in line with agreed protocols, quality standards, and legislation. Carry out other reasonable duties within the Band 3 remit as required. Records Management All employees are responsible for records created or used as part of their work, including patient, corporate, and administrative records (both paper and electronic). These records are public and subject to legislation such as the Freedom of Information Act 2000, the Environmental Information Regulations 2004, and the Data Protection Act 2018. Staff must comply with organisational records management policies and seek guidance where necessary. General Responsibilities Support the Business Services Organisations (BSO) statutory duties under: Section 75 of the Northern Ireland Act 1998 (equality of opportunity and good relations). Human Rights Act 1998. Disability Discrimination Order 2007. Contribute to effective risk management by adhering to organisational standards and controls. Ensure all duties are carried out in compliance with Health & Safety legislation and organisational policies. Promote and adhere to BSOs No Smoking Policy. Person Specification Essential Skills & Qualities Strong attention to detail, accuracy, and integrity. Good organisational and time management skills. Ability to handle confidential information appropriately. Competence in using IT systems and case management software. Clear communication skills (both written and verbal). Ability to work both independently and as part of a team.