About The Company
OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.
Our mission to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.
About The Role
Working Days: Monday - Friday 08:00 - 17:00
Main Purpose: Responsibility and accountability for the profitable and operational management and contract objectives and delivery. Identify organic and new business opportunities. As a member of the management team you will make a broad and powerful contribution across all aspect of the Contract
Duties & Responsibilities
* Preparation and execution of account management plans, operational programmes and PPM Planners.
* Create and sustain a cohesive, cost effective team for the delivery of contract under your control.
* Responsibility for all day to day management, control, co-ordination, execution of all operations under your control.
* Ensuring that project/minor works are completed on time, in budget and to the required quality levels.
* Carry out weekly reviews with your team to review PPM’s Planned v PPM’s Completed, WIP and open work orders to ensure satisfactory completion of works and that all materials and labour costs have been booked to the workorder.
* Client satisfaction and the quality of service provided.
* Ensuring, demonstrate, review and monitor compliance, to meet the expectation and needs of the Client, the organisational goals of the company and satisfy the requirements of ISO 9001, 14001, 50001 & OHSAS 18001
* Productions of reports at regular intervals determined by contract, detailing physical and financial progress, including monitoring of specification by key performance indicators. Actively demonstrate performance utilising internal/external benchmarking processes to develop areas for continuous improvement.
* Ensuring the availability of a 24 hour per day 365 days per year emergency on call service as required.
* Management of OCS Technical Services staff on the account/contract delivery teams, ensuring that suitable staff are recruited, inducted, motivated and trained to operate to company standards and processes.
* for operational performance and contractual compliance.
* Implement and manage a robust reporting and review process that give visibility of all issues, risks and performance for the contract under your control.
* 2nd line management of HR issues i.e. ensuring company policies are fully implemented.
* Ensuring compliance with contractual requirements.
Skills, Knowledge & Attributes
* Sound technical knowledge of facilities and building services.
* This is a process & systems driven environment so working knowledge in a Continuous Improvement or Six Sigma would be highly desirable
* Prior experience & knowledge within the Pharmaceutical industry would be of benefit but not essential.
* Maintain up to date and sound knowledge of industry best practices and developments in operational and facilities management.
* Asset management and CMMS/CAFM
* Communicating clearly, effectively and timeously with customers and colleagues alike.
* Demonstrating sound contract management capability and pro-active attitude.
* Having excellent computer / IT skills.
* Develops the team’s capability through giving constructive feedback, coaching and mentoring.
* Measures performance of the team in areas of productivity, quality and delivery for both internal and external customers.
* ILM, IOSH, NEBOSH GC, welcomed but not essential as further training supplied.
How to Apply
If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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