Job Purpose: The purpose of this role is to carry out planned refrigeration case maintenance programme across several site locations in line with agreed SLA. All works will be completed to the highest standards in an efficient and cost-effective manner, whilst complying with the laid-down Company Health and Safety policy. Key Accountabilities To comply with the Health and Safety at Work Act and the company’s Health and Safety Policy at all times. To work with company and client colleagues to ensure that laid-down standards of quality are maintained at all times. To represent the company in a professional and competent manner at all times and develop a good working relationships within City and client colleagues. To provide support to case maintenance teams in working towards achieving set targets in line with SLA To carry out all case maintenance tasks assigned within the allotted time period to the satisfaction of the company and client. To be aware of regulations and codes of practise applicable to the tasks. Specifically De merchandising Remerchandising of the refrigeration units Utilisation of chemicals To attend training courses as and where necessary and to ensure personal job skills keep pace with technical and business developments. To comply with any other reasonable request or instruction from the company. When require support other engineering disciplines to provide flexibility to service delivery To work in a manner to support the achievement of company KPIs To work in a manner to support lowest cost to operate ethos To ensure all systems are working to optimum energy efficiency. Knowledge, Skills and Abilities Essential Good communication skills (written and verbal) Helpful/professional manner Customer focused Self-motivated A hands-on, can-do and flexible approach to your work is an essential requirement You will be positive in approach, able to work in a dynamic business environment, but above all be committed to the delivery of outstanding customer service. Ability to work with minimum supervision Degree of flexibility required. May be required to stay away from home. Current full driving licence - on occasions required to drive to support Team Leader Desirable GCSE standard education Experience of refrigeration equipment Retail experience Cleaning industry experience PC/iPad Literate- Apple and Android