Qualifications and Experience
Essential:
* GCSE English and Maths (A-C) or equivalent experience
* Proficient in the use of email and the internet
Desirable:
* First aid training or the willingness to achieve the first aid training certificate
* Further relevant qualification (e.g. Level 2 Mental Health, Level 3 Safeguarding Training)
Knowledge & Experience
Essential:
* Experience in the use of IT
* Experience of supporting groups of students as well as students on a one-to-one basis
Desirable:
* Experience of working in multi-agency arena
* Experience of dealing with safeguarding issues
* Knowledge of strategies that promote behaviour for learning
Skills & Abilities
Essential:
* Good organisational, timekeeping and administrative skills
* Outstanding communication skills in dealing with a wide range of people
* A high degree of emotional intelligence with the ability to analyse rapidly, evaluate situations and effectively apply de‑escalation techniques
* Able to work on own initiative as well as part of a team
* Working to deadlines and targets
* Have a flexible approach to ensure deadlines are met
* Able to communicate empathetically with a range of stakeholders across a wide range of complex issues
Desirable:
* Knowledge of current procedures for absence and attendance
* Fully aware of safeguarding requirements, legislation, systems and practices at an operational and strategic level
* Work under pressure to meet specific deadlines
* First Aid trained
* Willing to update and adapt skills as required
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