3 month contract role with a Local Authority Job Summary: • We are seeking a Performance Analyst to join the Data Insights and Performance team within Public Health at a London Borough. • This role focuses on analysing and reporting on complaints, Members’ enquiries and MPs’ enquiries, ensuring accurate, timely and compliant performance data. • You will play a key role in developing dashboards, analysing trends, and providing actionable insights to support service improvement and decision-making. • This is a hybrid role with a mix of office-based and remote working. Key Duties/Accountabilities (Sample): • Deliver statutory and corporate reporting for complaints, Members’ and MPs’ enquiries • Design, develop and maintain performance reports and Power BI dashboards • Define and track key performance indicators (KPIs) aligned to service objectives • Analyse service performance data to identify trends, patterns and areas for improvement • Automate reporting processes to improve efficiency and data accessibility • Gather and document stakeholder requirements for reporting and analysis • Produce ad-hoc analysis and insight reports for senior stakeholders • Validate, cleanse and prepare data to ensure accuracy and consistency • Maintain documentation for data definitions, QA processes and reporting standards • Troubleshoot data quality issues and liaise with internal teams to resolve them • Support audits and quality assurance processes for performance reporting • Communicate insights effectively using data visualisation and storytelling techniques • Ensure compliance with GDPR and data governance standards Skills/Experience: • Experience in performance analysis, data analysis or a similar role • Strong experience handling, cleaning and analysing large datasets • Experience developing and maintaining performance frameworks and KPIs • Proficiency in tools such as Excel, SQL, Python or R • Experience with Power BI or similar data visualisation tools • Strong understanding of performance metrics and reporting • Ability to gather and translate stakeholder requirements into analytical outputs • Excellent written and verbal communication skills • Strong analytical and problem-solving ability • Ability to manage multiple priorities and meet deadlines • Understanding of data validation, QA processes and audit requirements • Knowledge of GDPR and data governance principles • Experience completing statutory returns and reporting (highly desirable) • Public sector or local authority experience (desirable) Additional Information: • Bi-Weekly Payments. • Organisation: London Borough – Public Health / Data Insights and Performance. • Duration: 12 weeks (vacancy cover). • Hours: 35 hours per week. • Location: Hybrid (approx. 3 days in office, 2 remote). • Rate: Umbrella: £32.80 per hour. • Compliance: Standard DBS may be required.